Multi-Site Store Leader: Drive Sales & Service

WHSmith Careers; East Midlands; Hybride; GBP 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

33 days holiday

Employee discounts

Employee assistance programme

Résumé du poste

WHSmith is seeking a Multi-Site Store Manager to lead the performance of multiple stores across formats, including InMotion and hospitality, driving growth and delivering a world-class customer experience.

You will coach store teams, tailor development plans, manage HR processes and payroll budgets, ensure compliance, and build strong relationships with landlords. You’ll use data to set SMART actions and monitor progress to achieve sales targets UK-wide.

Qualifications

• Experience leading multiple stores or retail formats.
• Strong leadership and coaching capabilities.
• Knowledge of HR processes and payroll controls.
• Customer-centric approach with Excellent service delivery.

Responsabilités

• Lead performance of multiple stores across formats including InMotion and hospitality.
• Coach teams to deliver a consistent customer journey.
• Plan purposeful store visits focusing on people, planning and customer satisfaction.
• Use data to drive results with SMART actions and monitor progress.
• Manage the commercial scorecard covering sales, shrink, payroll and compliance.
• Develop succession plans and maintain strong relationships with landlords.

Connaissances

People management

Leadership

HR & payroll

Customer focus

Description du poste

WHSmith is seeking a Multi-Site Store Manager to lead the performance of multiple stores across formats, including InMotion and hospitality, driving growth and delivering a world-class customer experience.

You will coach store teams, tailor development plans, manage HR processes and payroll budgets, ensure compliance, and build strong relationships with landlords. You’ll use data to set SMART actions and monitor progress to achieve sales targets UK-wide.