Store Operations Leader & Customer Experience Coach

Sainsburys Bank; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension - employer match

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking a Store Manager to drive day-to-day store operations and lead a small team to deliver exceptional customer service. You’ll be responsible for performance, scheduling, and payroll accuracy, ensuring efficient and safe service for all customers.

With experience in fast-paced environments and a track record of meeting KPIs, you’ll manage disciplinary processes and be comfortable working largely independently when senior leadership isn’t present.

Qualifications

• Proven track record delivering customer service and coaching teams.
• Experience leading a team in a fast-paced, customer-facing setting.
• Operational leadership with responsibility in the absence of senior management.
• Capable of meeting/exceeding KPIs (sales, availability, customer satisfaction).
• Experience handling employee relations, including performance and absence management.

Responsibilities

• Take day-to-day responsibility for store operations.
• Manage performance, scheduling, and payroll accuracy.
• Lead a small team of managers and staff.
• Address customer needs and ensure safe service.
• Occasional support for other stores as needed.

Skills

Customer service excellence

People management

KPI delivery

Disciplinary experience

Operational leadership

Job description

Sainsbury's is seeking a Store Manager to drive day-to-day store operations and lead a small team to deliver exceptional customer service. You’ll be responsible for performance, scheduling, and payroll accuracy, ensuring efficient and safe service for all customers.

With experience in fast-paced environments and a track record of meeting KPIs, you’ll manage disciplinary processes and be comfortable working largely independently when senior leadership isn’t present.