Customer Experience Leader: Store Ops & Team Coach

Sainsbury's; Liphook; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Discount card – 10% off at Sainsbury’s

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer match

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Job summary

Sainsbury's is seeking a Customer Experience Manager to lead the store?s customer journey from checkout to back-of-house operations. You will drive service standards, coach teams, and ensure smooth daily operations across all touchpoints.

In this fast-paced role, you will manage front-end and store performance, including any petrol station operations, and provide leadership to deliver consistent KPIs while upholding our customer-first culture.

Qualifications

• Track record of delivering exceptional customer experiences.
• Experience leading teams in dynamic, customer-facing environments.
• Leadership in high-volume, fast-paced operations.
• Proven success with KPIs like sales, stock, customer satisfaction.
• Experience managing disciplinary and employee-relations matters.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation, ensuring customers are served to expectations.
• Oversee operations in the petrol station (if your shop has one).
• Lead people management, coaching performance, and ensure scheduling and pay accuracy.
• Occasionally assume overall responsibility for running the store and directing colleagues.

Skills

Line management

Customer service

KPI delivery

Leadership

Job description

Sainsbury's is seeking a Customer Experience Manager to lead the store?s customer journey from checkout to back-of-house operations. You will drive service standards, coach teams, and ensure smooth daily operations across all touchpoints.

In this fast-paced role, you will manage front-end and store performance, including any petrol station operations, and provide leadership to deliver consistent KPIs while upholding our customer-first culture.