Store Operations & Customer Experience Lead

Retail; Derry/Londonderry; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Pension

Cycle to Work

Staff discounts

Job summary

Sainsbury's is seeking a Customer Experience Manager to lead store operations and deliver exceptional service across the checkout and back-of-house areas. You will oversee the petrol station (if applicable) and drive performance through effective people management and scheduling with a focus on customer satisfaction.

Ideal candidates bring strong leadership in fast-paced environments, a passion for service, and a track record of achieving KPIs while coaching teams to excel.

Qualifications

• Experience delivering exceptional customer experiences and coaching others to raise performance.
• Leadership experience in fast-paced, customer-facing environments such as retail, food service, or hospitality.
• Proven ability to drive KPIs across sales, stock availability, customer satisfaction and colleague engagement.
• Experience handling disciplinary matters, performance issues, and employee relations with fairness.

Responsibilities

• Take responsibility for the overall customer experience across the store, from checkout to back of house.
• Manage the front-end checkout operation to ensure customers are served to expected standards.
• Oversee store operations, including a petrol station if present.
• Lead people management, including performance, scheduling, and pay accuracy.
• Occasionally assume overall responsibility for running the store and directing colleagues.

Skills

People management

Leadership

Customer focus

KPI delivery

High-volume operations

Job description

Sainsbury's is seeking a Customer Experience Manager to lead store operations and deliver exceptional service across the checkout and back-of-house areas. You will oversee the petrol station (if applicable) and drive performance through effective people management and scheduling with a focus on customer satisfaction.

Ideal candidates bring strong leadership in fast-paced environments, a passion for service, and a track record of achieving KPIs while coaching teams to excel.