Store Manager

Costa Limited; Shrewsbury; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading coffee brand is seeking a Store Manager in Shrewsbury. In this role, you will foster a strong customer service culture, create a welcoming environment, and effectively lead and develop your team. You should have proven experience in team management, keen strategic thinking, and a passion for delivering exceptional customer experiences. Great perks such as discounts and a robust pension plan are included in this exciting opportunity. Join us to be a part of our growth journey!

Benefits

Access to the Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions up to 10%

Incentives up to £10,000

Qualifications

• Proven experience in managing and developing successful teams.
• Strong customer service skills with a track record of positive outcomes.
• Ability to think strategically and have a focus on growth.

Responsibilities

• Meet all customer needs and foster a strong customer service culture.
• Create a welcoming environment for customers.
• Manage sales, profit, and team recognition effectively.
• Train and develop team members to achieve their best.

Skills

Leadership and team development

Customer service orientation

Strategic thinking

Ambition and drive

Job description

Costa Shrewsbury Darwin SC SU9, Unit 9, Upper Mall, Shrewsbury, Shropshire, United Kingdom

Job Description

Posted Thursday 22 January 2026 at 00:00 | Expires Friday 6 February 2026 at 23:59

Store Manager – Shrewsbury Darwin – 35,000 per annum - Permanent

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• "• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)"

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards