Store Manager - Premium Chocolate Brand Leader

Hotel Chocolat; England; Presencial; GBP 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance incentives

Staff discount 50%

Hotel stay discount

Career progression opportunities

Descripción de la vacante

Hotel Chocolat is seeking a Store Manager to lead a premium retail team across our store in the UK. You will drive profitable sales, meet KPIs, and ensure Health & Safety and HR processes are followed.

You’ll coach and develop your team, collaborate with District Managers and Support Functions, and uphold our brand’s immersive customer experience. As a confident leader with exceptional communication, you’ll build strong relationships with customers and stakeholders, inspiring excellence every

Formación

• Experience in hospitality, café, or premium high street retail delivering excellent customer experience.
• Demonstrable full P&L responsibility.
• Commercial awareness to drive store performance.
• Strong communication and adaptable communication style.
• Teamwork, autonomy and collaboration with the team.

Responsabilidades

• Hold overall accountability for store profitability and KPIs.
• Lead Health & Safety and HR processes for the store.
• Collaborate with District Manager and Support Functions as one team.
• Coach, train and develop the store team to meet objectives.
• Build relationships with customers and stakeholders to deliver premium experience.

Conocimientos

Hospitality experience

P&L ownership

Commercial awareness

Strong communication

Teamwork

Decision making

Time management

Performance mindset

Customer-focused leadership

IT literacy (MS Office)

Herramientas

MS Office

Descripción del empleo

Hotel Chocolat is seeking a Store Manager to lead a premium retail team across our store in the UK. You will drive profitable sales, meet KPIs, and ensure Health & Safety and HR processes are followed.

You’ll coach and develop your team, collaborate with District Managers and Support Functions, and uphold our brand’s immersive customer experience. As a confident leader with exceptional communication, you’ll build strong relationships with customers and stakeholders, inspiring excellence every