Brand Ambassador - Premium Chocolate Retail

Hotel Chocolat; Anlaby; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

50% staff discount

70% hotel stay discount

Incentives based on performance

Career development opportunities

Job summary

Hotel Chocolat is seeking a Sales Advisor to welcome customers, share product knowledge, and create an exceptional shopping experience in our UK stores. You will demonstrate products, upsell where appropriate, and contribute to a welcoming atmosphere with enthusiastic service.

The role involves till duties, handling refunds/exchanges, and assisting with stock and delivery tasks. No prior retail experience is required, but a passion for premium chocolate and a genuine customer focus are

Qualifications

• No retail experience required, just passion and customer focus.
• Demonstrates enthusiasm, brand ambassador mindset and product knowledge.
• Willingness to engage customers and deliver an excellent shopping experience.

Responsibilities

• Greet customers warmly and immerse them in the Hotel Chocolat world.
• Identify customer needs through friendly conversation and product demos.
• Close sales and suggest gift bags or additional products as appropriate.
• Handle till transactions, refunds and exchanges with accuracy.
• Maintain store and café areas to a high standard and support stock deliveries.

Skills

Customer service

Communication

Upselling

Tools

Cash register / POS

Job description

Hotel Chocolat is seeking a Sales Advisor to welcome customers, share product knowledge, and create an exceptional shopping experience in our UK stores. You will demonstrate products, upsell where appropriate, and contribute to a welcoming atmosphere with enthusiastic service.

The role involves till duties, handling refunds/exchanges, and assisting with stock and delivery tasks. No prior retail experience is required, but a passion for premium chocolate and a genuine customer focus are