Store Manager - Premium Chocolate Retail | 50% Staff Discount

Hotel Chocolat; York and North Yorkshire; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Performance incentives

50% staff discount

70% discount on Hotel stay in St Lucia

Career progression opportunities

Job summary

Hotel Chocolat is recruiting a Store Manager in York to lead our store team to deliver exceptional customer experiences and premium chocolate retail standards. You will be responsible for driving sales, managing operations, and upholding Health & Safety and HR processes.

You’ll work closely with the District Manager to maintain brand integrity and store performance. You should bring hospitality or premium retail experience, strong leadership, and the ability to coach a diverse team.

Qualifications

• Experience in hospitality/café or premium high street retailer delivering an excellent customer experience.
• Demonstrable experience of full P&L responsibility.
• Commercial awareness to make sound decisions for the store.

Responsibilities

• Lead store to drive profitable sales and KPI achievement.
• Coach and develop team; lead from the front.
• Ensure Health & Safety and HR processes are followed.
• Collaborate with District Manager and store network for best practice.
• Build strong customer relationships and brand ambassador at the store.

Skills

Hospitality experience

Premium retailer

P&L responsibility

Communication skills

Team leadership

Decision making

Time management

Excel

Tools

Excel

Job description

Hotel Chocolat is recruiting a Store Manager in York to lead our store team to deliver exceptional customer experiences and premium chocolate retail standards. You will be responsible for driving sales, managing operations, and upholding Health & Safety and HR processes.

You’ll work closely with the District Manager to maintain brand integrity and store performance. You should bring hospitality or premium retail experience, strong leadership, and the ability to coach a diverse team.