Store Manager Manchester (Selfridges)

BULGARI

Manchester

On-site

GBP 42,000 - 56,000

Full time

14 days+

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Job summary

Bulgari is seeking a Store Manager to lead the store team in delivering a memorable client experience across front and back of house. You will coach the team, align with brand strategy, and drive sales performance on the shop floor and remotely where applicable.

The role requires a passion for luxury retail, strong leadership, and the ability to craft personalized client journeys, recruit and develop talent, and ensure operational excellence in a fast-paced environment.

Qualifications

Luxury retail leadership experience required
Proven ability to drive sales objectives and KPIs
Strong clienteling and team development skills

Responsibilities

Lead store team to deliver exceptional client experience on the shop floor and back of house.
Coach, motivate, and manage diverse teams to meet brand standards and store targets.
Develop and execute clienteling strategies to grow VIP and local client base.

Skills

Client-centric

Client Relationship Development

Entrepreneurial Mindset

Networking

Ownership

Influence

Caring Leadership

People Development

Team Management

Observational Skills

Impact Driven

Growth Mindset

Brand Sensitivity

Proactivity

Resilience

Job description

Mission

The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.

Lead by Example

/Act as a Brand Ambassador, inspiring trust, commitment, and client-centric excellence, and leading by example.
/Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Act as an agent of change.

Achieve and Exceed Sales Objectives & Targets

Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.

Develop Clienteling Strategies

/Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team, in partnership with LST and DSM, and to elevate the experience.
/Execute strategies to recruit new clients, host in-store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
/Ensure a seamless and consistent client experience in-store and remotely for all Clients’ types, following the brand’s selling experience, enhancing italianness and hospitality.

Manage Store Team Organization and Development

/Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.
/Coach, develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.
/Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.

Supervise Store Operations and Maintenance

/Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
/Be responsible for the good maintenance, safe environment, and good functioning of the store.

Demonstrate Market Knowledge and Awareness