Team Manager - Givenchy - Harrods

GIVENCHY; Greater London; On-site; GBP 34,000 - 42,000; Full time

Job summary

Givenchy, a Paris-born luxury house, is seeking a Team Manager to lead a store team on the selling floor, shaping client experiences and upholding the Maison’s impeccable standards. You will mentor colleagues, drive engagement, and ensure behaviours align with our values.

Reporting to the Store Director, you translate vision into daily actions while delivering elevated service. If you thrive in fast-paced luxury retail and enjoy developing people, join us to build lasting client relationships

Qualifications

• Extensive experience in luxury retail or high-end fashion environments.
• Proven ability to lead, coach, and develop store teams.
• Demonstrated clienteling skills and exceptional service standards.
• Strong understanding of sales KPIs and how to translate targets into actions.
• Professional, reliable, and able to influence with emotional intelligence.

Responsibilities

• Lead by example on the selling floor, setting the tone through presence and service.
• Coach, support, and develop team members with regular feedback.
• Translate store priorities into clear daily focus for the team.
• Drive sustainable commercial performance while upholding brand standards.
• Champion storytelling, emotion, and service excellence with clients.
• Build trust-based client relationships and ensure consistent service quality.

Skills

Retail leadership

Team development

Coaching & communication

Clienteling

Luxury service standards

Sales KPI understanding

Target translation to actions

Accountability & professionalism

Emotional intelligence

Growth mindset

Job description

Team Managers are leaders on the floor and multipliers of culture. They bring the Maison to life through their teams, their presence, and the quality of the client relationships they help build every day. They succeed by leading through example, developing people, and ensuring that standards, behaviours, and client experience are consistently lived, not enforced.

ROLE PURPOSE

To lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance.

Reporting to the Store Director (Flagship) or Store Manager, the Team Manager plays a critical role in translating vision into daily reality on the selling floor.

WHAT YOU OWN

YOUR TEAM

• The engagement, development, and performance of your team
• Creating an environment of trust, accountability, and pride
• Coaching individuals to grow in confidence, capability, and ownership

YOUR CLIENTS

• The quality and consistency of the client experience delivered by your team
• Supporting the development of long-term, trust-based client relationships
• Championing clienteling as a shared responsibility

YOUR CLIENTS

• Living and protecting the Maison’s values, behaviours, and ways of working
• Acting as a role model in professionalism, service, and attitude

KEY RESPONSIBILITIES

LEADERSHIP & DEVELOPMENT

• Lead by example on the floor, setting the tone through behaviour and presence
• Coach, support, and develop team members through regular feedback
• Translate store priorities into clear daily focus for the team

OWNERSHIP & ACCOUNTABILITY

• Take responsibility for team performance, behaviours, and standards
• Give clear, honest feedback with positive intent
• Address issues early, constructively, and fairly

PERFORMANCE & BRAND EVANGELISM

• Drive sustainable commercial performance
• Ensure brand standards are understood, lived, and protected
• Balance execution excellence with human, values-led leadership

CLIENT EXPERIENCE

• Champion storytelling, emotion, and service excellence
• Support the team in building meaningful, long-term client relationshipsEnsure consistency of service quality at all client touchpoints

HOW YOU LEAD

• Lead with presence, calm authority, and emotional intelligence
• Build trust through fairness, consistency, and reliability
• Encourage ownership while providing clarity and support

WHAT SUCCESS LOOKS LIKE

• A motivated, confident, and accountable team
• Consistent delivery of an elevated client experience
• Strong individual and collective performance
• Clients who return because of relationships and trust

CORE COMPETENCIES

• Strong experience in retail
• Experience leading and developing teams
• Strong coaching and communication skills
• Ability to create engaged, inclusive team environments
• Strong selling and clienteling capabilities
• Ability to build trust-based, long-term client relationships
• Confident in delivering luxury service standards
• Understanding of sales KPIs and individual performance drivers
• Ability to translate targets into daily team actions
• Results-oriented with attention to detail
• Accountability, reliability, and professionalism
• Emotional intelligence and self-awareness
• Motivation to grow within the Maison

WHAT SUCCESS LOOKS LIKE

• A motivated, engaged, and high-performing team
• Consistent delivery of Givenchy’s client experience standards
• Strong individual and team sales performance
• Loyal clients who return for relationships and service quality
• A team that embodies