STORE MANAGER MANCHESTER (SELFRIDGES)

BVLGARI; Manchester; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

BVLGARI stores in Manchester are seeking a Store Manager to lead the team and deliver a meaningful, memorable client experience. You will coach the team, act as a brand ambassador, and drive sales while managing both front- and back-of-house activities.

The role focuses on developing client journeys, hosting events, recruiting talent, and ensuring a seamless, luxury service across all client types, on-site and remotely when needed.

Qualifications

• Client-centric mindset with a passion for delivering exceptional service.
• Strong Clienteling and relationship-building capabilities.
• Proactive leadership to inspire and guide a luxury retail team.

Responsibilities

• Lead the store team to deliver a memorable client experience on the shop floor and back-of-house.
• Coach, develop and retain high-performing teams; recruit and onboard talent with HR partnership.
• Develop client journeys, host in-store events, and drive local business relevance.
• Achieve sales objectives, manage stock, visual merchandising, and store operations.
• Act as brand ambassador, ensuring luxury hospitality, Italian-inspired service, and omnichannel consistency.

Skills

Client-centric

Client Relationship Development

Networking

Ownership

Influence

People Development

Team Management

Observational Skills

Impact Driven

Growth Mindset

Brand Sensitivity

Proactivity

Resilience

Job description

STORE MANAGER MANCHESTER (SELFRIDGES)

Position

Mission

The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.

Job responsibilities

Lead by Example

Act as a Brand Ambassador, inspiring trust, commitment, and client-centric excellence, and leading by example.

Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Act as an agent of change.

Achieve and Exceed Sales Objectives & Targets

Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.

Develop Clienteling Strategies

Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team, in partnership with LST and DSM, and to elevate the experience.

Execute strategies to recruit new clients, host in-store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.

Ensure a seamless and consistent client experience in-store and remotely for all Clients’ types, following the brand’s selling experience, enhancing italianness and hospitality.

Manage Store Team Organization and Development

Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.

Coach, develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.

Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.

Supervise Store Operations and Maintenance

Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.

Be responsible for the good maintenance, safe environment, and good functioning of the store.

Demonstrate Market Knowledge and Awareness

Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.

Profile

Soft Skills

• Client-centric
• Client Relationship Development
• Networking
• Ownership
• Influence
• People Development
• Team Management
• Observational Skills
• Impact Driven
• Growth Mindset
• Brand Sensitivity
• Proactivity
• Resilience

Hard Skills

• Business Development
• Retail Management
• Coaching
• Operational Excellence
• Compliance Management
• Knowledge of local market trends (competitors, luxury business, etc.)