Store Manager

Cass Art; Manchester; On-site; GBP 32,000 - 46,000; Full time

Job summary

Cass Art is seeking a Store Manager for our Manchester store. You will lead the team to achieve and exceed sales and profit targets while driving customer service excellence and operational discipline.

You will shape the store culture, coach and develop staff, and ensure strong loss prevention, cash handling, and financial performance. The role requires a commercial, energetic leader based in Manchester.

Qualifications

• Retail team management experience.
• Proven track record of delivering sales & profit targets.
• Self-driven and results oriented.
• Numerate and analytical.
• Good working knowledge of Microsoft Office suite.
• Energetic, enthusiastic and passionate.
• Excellent verbal, written and interpersonal communication.
• Commercially savvy with strong business acumen.

Responsibilities

• Develop Cass Art sales and customer service culture to hit targets and maximise customer satisfaction.
• Communicate store objectives to the team to keep them informed and engaged.
• Foster a positive working environment to aid retention and reduce turnover.
• Lead regular performance reviews, set objectives and KPIs, provide coaching.
• Coordinate inductions and training for new team members.
• Utilise company initiatives to drive sales and store standards.
• Manage controllable costs within budget to achieve store profitability.
• Oversee daily cash handling and banking procedures for the store.
• Assess local market conditions via competitor visits to drive improvements.

Skills

Retail team management

Sales leadership

Coaching & development

Business acumen

Numerical & analytical

MS Office

Communication skills

Market awareness

Job description

As Manager of our Manchester store you will be working as an integral part of the company retail management function. You will lead and inspire your team to achieve and exceed sales and profit targets as well as assist in growing the business through compliance and operational excellence as well as utilising your business acumen and commercial flair.

Key Accountabilities & Responsibilities (include but are not limited to):

• Develop an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction.
• Clearly and concisely communicate the business, and store objectives to the team to ensure they remain well informed of business and company activity and of their required contribution to those goals and targets.
• Develop a positive and empowering working environment resulting in team retention and a reduction in employee turnover.
• Conduct regular performance reviews, in line with company policy, to set objectives, KPI’s and provide coaching and support to deliver results from your team.
• Coordinate the retail inductions/training of all new team members.
• Utilise all company initiatives and incentives to drive sales performance and Store standards.
• Effectively manage the P&L controllable cost within allocated budget in order to affect a profitable performance for the store.
• Oversee and coordinate the daily cash reconciliation and banking procedures for the store.
• Understand the local market conditions through competitor visits, with the purpose of making appropriate and innovative recommendations to drive the business forward.

Desired Knowledge Skills & Experience

• Retail team management experience
• Proven track record of exceeding sales and profit targets through inspirational leadership, coaching, business development and customer service.
• Self- driven and results orientated.
• Numerate and analytical.
• Sound working knowledge of Microsoft Office Suite.
• Energy, enthusiasm and passion.
• Excellent verbal, written and interpersonal communication skills.
• Commercially savvy with strong business acumen and market awareness.