Store Manager - Harrods Mrtw

LORO PIANA; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

LORO PIANA in London is seeking a Store Manager with an entrepreneurial mindset to identify business opportunities and drive commercial results. You will coach and develop your team to prioritise the client and consistently exceed expectations.

The role demands hands-on leadership, exceptional communication, and a passion for luxury retail. Lead by example, manage client flow, optimize store operations, and collaborate with stakeholders to deliver a best-in-class client experience in a

Qualifications

• Proven experience leading teams in luxury or premium retail.
• Fluent English with strong communication skills.
• Ability to recruit and develop top talent across the store team.
• Customer-centric mindset with a focus on delivering exceptional service.

Responsibilities

• Grow the store's sales by identifying trends and opportunities and maximizing potential.
• Coach and develop the team to prioritise the client and consistently exceed expectations.
• Oversee inventory management, VM standards, and operational processes to protect brand image.
• Lead by example in client engagement and the selling ceremony to deliver an outstanding client experience.

Skills

Team leadership

Customer service

Commercial acumen

Staff development

Recruiting

Job description

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence

As a Store Manager, you will act with an entrepreneurial mindset to identify business opportunities and drive commercial results. Leading by example with a hands‑on, personable and adaptable approach, you will coach and develop your team to prioritise the client and consistently exceed expectations.

Sales and Business Development

• Grow the store’s top line sales by identifying trends and opportunities and maximising their potential.
• Focus of developing key categories within the store by collaborating with relevant functions to maximise each category potential.
• Implement and drive key action plans in line with business needs and expectations to increase performance.
• Build and develop a strong client base by utilising available support, resources and opportunities.
• Create a meaningful and collaborative community by networking with internal and external peers within the market.
• Maintain a deep understanding of the internal and external competitive landscape and market trends, leveraging continuous learning and curiosity to share market insights and opportunities with key stakeholders to drive better business decisions.
• Monitor business performance, results, and audit outcomes, developing targeted action plans as needed.

Team Management

• Develop your team through consistent coaching and continuous feedback.
• Identify your team's areas of strength and development and collaborate with key stakeholders to create and implement individual development plans.
• Inspire the team to drive business performance and foster innovative solutions, creating an entrepreneurial, empowering, and motivating environment.
• Identify, recruit, and develop top talent, while partnering with key stakeholders on succession planning.
• Support new joiners through dedicated guidance and regular check-ins to help them successfully complete their onboarding pathway and integrate into the business.
• Keep the team inspired and informed on key business updates by fostering curiosity during daily store briefings, training sessions, and one-on-ones.
• Optimise team scheduling and shop floor coverage to adapt to changing business needs.

Client Experience

• Cultivate a client-centric store mindset focused on consistently exceeding client expectations.
• Lead by example: Set the standard for exceptional client connections, coaching the team on the selling ceremony.
• Manage client flow through proactive planning and agile organization, ensuring every client is promptly acknowledged, attended to, and given tailored service.
• Build and develop client database by optimising data quality and quantity.
• Train and develop the team to build confidence and expertise in after-sales service.

Operations & Procedures

• Maintain a thorough understanding of operational policies, standards, and procedures, ensuring clear communication and consistent implementation across the team.
• Oversee inventory management to maintain accuracy and accountability.
• Oversee visual merchandising practices and standards to ensure the store image and product care align with corporate guidelines, keeping the team fully aligned and informed.
• Align store processes and procedures to deliver a seamless, best-in-class client experience, including:
  
  • Ensuring strict adherence to health and safety regulations.
  • Maintaining store facilities to the highest standards.
  • Uniform and Grooming Guidelines are respected.
  • Effective partnership between front and back of house teams and activities.
• Additional duties and management responsibilities as required.

Proven experience in a similar retail environment, successfully leading and developing diverse teams.
Exceptional communication and interpersonal skills, with a strong commitment to valuing and championing diversity.
Lead with empathy and curiosity to actively listen and understand others.
Strong and demonstratable commercial acumen.
Ability to be adaptable, agile, creative, commercial and solution focused.
Deeply passionate and knowledgeable about our products and the luxury industry.
Client-centric mindset with a passion for consistently exceeding expectations.
Committed team player with a strong collaborative approach across diverse stakeholders.
Fluent in English (spoken and written); proficiency in additional languages is a plus.