Store Manager: Lead Teams, Elevate Customer Experience

The Works Stores Ltd; Newbury; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Colleague Discount

Double Discount days

MyWorks Discounts

Family Friendly Leave

33 days holiday

Stream wage access

Can-Do Academy

Share Scheme

Retail Trust support

Job summary

The Works Stores Ltd in Newbury is seeking a Retail Store Manager to lead your store to success, inspire and develop your team, drive commercial performance, and ensure a welcoming, well-run shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service.

Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions—whether it’s discovering new products they’ll

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS Tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management experience

Leadership and people development

Commercial focus and results

Communication, planning, organisation

Data-driven decision making

Experience in high-volume/value retail

Retail systems and reporting tools

Recruitment, training and performance

Back-office systems and EPoS tills

Tools

EPoS Tills

Back-office systems

Retail reporting tools

Job description

The Works Stores Ltd in Newbury is seeking a Retail Store Manager to lead your store to success, inspire and develop your team, drive commercial performance, and ensure a welcoming, well-run shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service.

Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions—whether it’s discovering new products they’ll