Store Manager: Lead Team, Elevate Service & Growth

Bestway Group; Limpsfield; On-site; GBP 32,000 - 42,000; Full time

Job summary

Bestway Group in the United Kingdom is seeking an ambitious Store Manager to lead a company-owned store. You will coach a team to deliver outstanding customer service, present the store to brand standards, and drive sales through active promotion.

You will manage costs, analyse performance data, build local community relationships, and ensure compliance with processes and procedures. The role demands strong communication, leadership under pressure, and a proactive approach to store improvements.

Qualifications

• Excellent communication skills.
• High personal and professional standards.
• Strong decision-making with responsibility.
• Experience delivering a compliant environment through adherence to processes and procedures.
• Experience in effectively managing and motivating a team.
• The ability to effectively delegate tasks and activities.
• The ability to work under pressure and deal with challenging situations professionally.
• The ability to manage a diverse range of activities – to prioritise and multitask.
• Sound business awareness, with the ability to comprehend and respond to business reports.

Responsibilities

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse any available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
• Lead your store team to achieve all team and individual targets
• Keep up to date with key business information to continually develop knowledge and expertise

Skills

Communication

Team leadership

Decision making

People management

Brand adherence

Job description

Bestway Group in the United Kingdom is seeking an ambitious Store Manager to lead a company-owned store. You will coach a team to deliver outstanding customer service, present the store to brand standards, and drive sales through active promotion.

You will manage costs, analyse performance data, build local community relationships, and ensure compliance with processes and procedures. The role demands strong communication, leadership under pressure, and a proactive approach to store improvements.