Store Manager: Lead Sales & Experience — Quarterly Bonus

White Stuff; Wookey Hole; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

25 days holiday + bank holidays

Volunteer days

Staff discount

BUPA Medical and Dental Insurance

Healthcare cash plan

Life Assurance

Season-ticket loan

Pension

Job summary

White Stuff is seeking a Shop Manager to lead a busy retail team from our UK store. You will drive KPI performance, champion the customer journey, and cocreate a high-energy shopping environment.

Weekend availability and a 37.5 hour contract are required, with reporting to the Area Manager within the Retail Team. You will oversee training, stock, and shop standards, ensuring brand VM is faithfully executed and opportunities are acted upon.

Qualifications

• Experience in leading a retail team and driving KPI performance.
• Ability to coach and develop staff while delivering a great customer experience.
• Strong understanding of in-store visuals and brand presentation.

Responsibilities

• Train and coach the team to deliver an exceptional instore customer experience.
• Ensure the shop meets customer needs across multichannel shopping.
• Lead stock management, replenishment, and shop operations.
• Implement brand VM standards and layouts within the shop.
• Drive commercial opportunities through promotions and KPI analysis.
• Recruit, develop, and retain high-calibre staff.

Skills

Team leadership

Customer service

People development

Sales coaching

Visual merchandising

Job description

White Stuff is seeking a Shop Manager to lead a busy retail team from our UK store. You will drive KPI performance, champion the customer journey, and cocreate a high-energy shopping environment.

Weekend availability and a 37.5 hour contract are required, with reporting to the Area Manager within the Retail Team. You will oversee training, stock, and shop standards, ensuring brand VM is faithfully executed and opportunities are acted upon.