Store Manager: Lead, Inspire Teams & Drive Results

The Works Stores Ltd.; Hampstead; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Family Friendly Leave

Holiday 33 days

Stream wage access

Can-Do Academy

Share Scheme

24/7 support for you and your family

Healthcare Cash Plan

Job summary

The Works Stores Ltd. in Hampstead is hiring a Retail Store Manager to lead a busy store, develop the team, and drive commercial performance.

You’ll ensure a welcoming, well-run customer experience and take ownership of people, standards and service on a daily basis. You’ll inspire and develop your team, use data to improve results, manage stock and visual merchandising, and collaborate with area managers to deliver store targets while uphold the brand’s values of reading, learning, creativity

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS Tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail leadership

People development

Data-driven decisions

Communication

Planning & organisation

Adaptability

Retail systems

Recruitment & training

Cash handling & safety

EPoS & back-office tools

Tools

Retail systems

EPoS tills

Job description

The Works Stores Ltd. in Hampstead is hiring a Retail Store Manager to lead a busy store, develop the team, and drive commercial performance.

You’ll ensure a welcoming, well-run customer experience and take ownership of people, standards and service on a daily basis. You’ll inspire and develop your team, use data to improve results, manage stock and visual merchandising, and collaborate with area managers to deliver store targets while uphold the brand’s values of reading, learning, creativity