Store Manager: Lead a Creative Retail Team

The Works; Horsham; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Works is hiring a Retail Store Manager in Horsham. You will lead a busy store, develop your team, and drive commercial performance to ensure a welcoming, well-run shopping experience. You’ll own people management, standards, and service while using data to inform decisions and improve results.

Join a brand that values inclusion and customer connection. As a Brand Ambassador, you’ll inspire colleagues and customers, ensuring stock availability, merchandising excellence, and smooth day-to-day

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management experience

Leadership

People development

Data-driven decisions

Communication

Organisational skills

Flexibility

High-volume retail experience

Brand ambassador

Tools

Back-office systems

EPoS tills

Retail reporting tools

Job description

The Works is hiring a Retail Store Manager in Horsham. You will lead a busy store, develop your team, and drive commercial performance to ensure a welcoming, well-run shopping experience. You’ll own people management, standards, and service while using data to inform decisions and improve results.

Join a brand that values inclusion and customer connection. As a Brand Ambassador, you’ll inspire colleagues and customers, ensuring stock availability, merchandising excellence, and smooth day-to-day