Store Manager: Lead, Grow & Inspire Customer Experience

The Works Stores Ltd; Hatfield; In loco; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Colleague Discount 25%

Holiday – 33 days

MyWorks discounts

Health care options

Pension/retirement benefits

Descrizione del lavoro

The Works is seeking a Store Manager to lead a busy retail team, drive sales, manage store operations, and ensure an engaging customer experience. You will recruit, train, and develop staff, maintain stock and merchandising standards, and collaborate with regional teams to execute initiatives.

This role emphasizes leadership, inclusivity, and excellent communication, with a focus on delivering results in a high-volume environment across our stores.

Competenze

• Proven experience in a retail management role.

Mansioni

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day‑to‑day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Conoscenze

Retail management

Leadership

People development

Data-driven decisions

Strumenti

Retail systems & reporting tools

Descrizione del lavoro

The Works is seeking a Store Manager to lead a busy retail team, drive sales, manage store operations, and ensure an engaging customer experience. You will recruit, train, and develop staff, maintain stock and merchandising standards, and collaborate with regional teams to execute initiatives.

This role emphasizes leadership, inclusivity, and excellent communication, with a focus on delivering results in a high-volume environment across our stores.