Store Manager: Lead a High-Impact, Customer-Driven Team

The Works Stores Ltd; Exeter; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Colleague Discount

MyWorks

Family Leave

Holiday 33 days

Wage Stream

Can-Do Academy

Share Scheme

Support for staff

Healthcare Cash Plan

Long service rewards

Job summary

The Works Stores Ltd is seeking a Retail Store Manager for Exeter to lead and inspire a busy team, ensuring exceptional customer service and operational excellence. You’ll own store performance across people, stock, and standards, using data to drive commercial results while maintaining a welcoming shopping environment.

You’ll champion visual merchandising, stock availability, and safety, and you’ll recruit, train, and develop colleagues to deliver brilliant conversations and memorable shopping

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercial focus with a track record of delivering results.
• Excellent communication, planning and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible and adaptable to changing priorities.
• Experience in high-volume or value retail environments.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training and performance processes.
• Tech savvy with back-office systems, EPoS tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed and cared for.
• Collaborate with Area Manager and central teams to implement business initiatives.

Skills

Retail management experience

Leadership

Communication

Data-driven decisions

High-volume retail

Retail systems

Recruitment & training

Performance management

Job description

The Works Stores Ltd is seeking a Retail Store Manager for Exeter to lead and inspire a busy team, ensuring exceptional customer service and operational excellence. You’ll own store performance across people, stock, and standards, using data to drive commercial results while maintaining a welcoming shopping environment.

You’ll champion visual merchandising, stock availability, and safety, and you’ll recruit, train, and develop colleagues to deliver brilliant conversations and memorable shopping