Store Manager: Lead Customer Experience & Team Growth

The North Face; Kingston upon Thames; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Staff discount 50%

Career development opportunities

Training programs

Job summary

The North Face in Kingston upon Thames, London is seeking a Store Manager to lead a customer-focused retail team and drive sales through outstanding service. You will energize your store, mentor staff and own day-to-day operations to deliver memorable experiences.

You'll manage budgeting, merchandising and store performance, ensuring the brand standards are met, while championing teamwork, integrity, and a proactive approach to guest satisfaction across weekends and peak periods.

Qualifications

• Experience running a store with budgeting and planning responsibilities.
• Excellent written and verbal communication in English.
• Proficiency with MS Office and POS systems.

Responsibilities

• Lead, motivate and mentor store teams to deliver a customer-first approach.
• Implement retail processes and seek improvements to operations.
• Oversee inventory, P&L and core retail procedures.
• Report performance metrics and KPI-driven store results.
• Maintain brand visual merchandising and store appearance.

Skills

Store leadership

Retail merchandising

Budgeting & planning

Customer service

MS Office / POS

Tools

POS systems

MS Office

Job description

The North Face in Kingston upon Thames, London is seeking a Store Manager to lead a customer-focused retail team and drive sales through outstanding service. You will energize your store, mentor staff and own day-to-day operations to deliver memorable experiences.

You'll manage budgeting, merchandising and store performance, ensuring the brand standards are met, while championing teamwork, integrity, and a proactive approach to guest satisfaction across weekends and peak periods.