Store Manager – Lead Teams, Elevate Customer Experience

The North Face; Glasgow; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Staff discounts 50%

Job summary

The North Face in Kingston upon Thames, London, is seeking a Store Manager to lead the store team and drive exceptional customer experiences. You will manage daily operations, staff development, and ensure sales growth in a dynamic retail environment.

Joining VF family brands, you’ll balance delivering results with maintaining brand integrity, while living the guiding principles of integrity, courage, curiosity, empathy and perseverance.

Qualifications

• Experience in all facets of running a store, including budgeting and planning, retail operations and merchandising.
• Excellent written and verbal communication in English.
• Experience leading and mentoring store teams and staff.
• Proficient in MS Office and POS systems.

Responsibilities

• Lead, motivate and mentor store teams to deliver a customer-first experience.
• Implement and improve established retail processes and standards.
• Oversee inventory, P&L and core retail procedures.
• Report performance metrics and KPIs to drive store results.
• Ensure the store presentation aligns with brand visual merchandising guidelines.

Skills

Team leadership

Customer service

Budgeting

Retail operations

Merchandising

MS Office

POS systems

English communication

Tools

POS systems

MS Office

Job description

The North Face in Kingston upon Thames, London, is seeking a Store Manager to lead the store team and drive exceptional customer experiences. You will manage daily operations, staff development, and ensure sales growth in a dynamic retail environment.

Joining VF family brands, you’ll balance delivering results with maintaining brand integrity, while living the guiding principles of integrity, courage, curiosity, empathy and perseverance.