Store Manager: Lead Customer Experience & Growth

Cobra Coffee; Wokingham; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

28 days holiday

Unlimited brewed coffee & English tea

Discounts on beverages and food during

30% discount on bottled beverages and

One £1.50 food item per shift

30% discount when not working

30% green apron discount

Third party discounts (20% in Southern

Life insurance

Comprehensive training including Starb

Career progression

Job summary

Cobra Coffee, a Starbucks UK franchised partner, is seeking a Store Manager to lead a busy Starbucks store in the UK. You will drive performance, deliver exceptional customer service, and nurture a positive cafe culture that reflects the Starbucks experience.

You will manage a team of partners, oversee store operations, control costs, and build growth plans to hit sales targets. The role offers training, development, and progression within a supportive, values-driven environment.

Qualifications

• Experience in leading people and teams in hospitality or retail settings.
• Strong problem solving and decision making abilities.
• Proven ability to develop and grow a team and a business.
• Well organized, detail oriented, with multitasking capability.
• Strong prioritisation and delegation skills.
• Proficient with Microsoft Word, Excel and Outlook.

Responsibilities

• Lead a team of store partners to improve performance and customer satisfaction.
• Be aware of the store's financial performance and identify growth opportunities.
• Implement action plans to hit sales budgets and increase profitability.

Skills

People leadership

Customer service

Problem solving

Organizational skills

Multitasking

Delegation

MS Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cobra Coffee, a Starbucks UK franchised partner, is seeking a Store Manager to lead a busy Starbucks store in the UK. You will drive performance, deliver exceptional customer service, and nurture a positive cafe culture that reflects the Starbucks experience.

You will manage a team of partners, oversee store operations, control costs, and build growth plans to hit sales targets. The role offers training, development, and progression within a supportive, values-driven environment.