Store Manager: Lead, Coach & Elevate Experience

Apple; Reading; On-site; GBP 40,000 - 65,000; Full time

Job summary

Apple is seeking a Store Manager in Reading to lead a high-performing team and deliver an exceptional customer experience. You will coach and develop associates, recruit and retain talent, and ensure business priorities are met through effective operational execution.

You will actively participate in Floor Leadership, handle escalations, and collaborate with leadership to protect assets and uphold company policies. The role emphasizes inclusion, safety, and delivering Apple’s values daily.

Qualifications

• You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in the local language, both written and spoken (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Job description

Apple is seeking a Store Manager in Reading to lead a high-performing team and deliver an exceptional customer experience. You will coach and develop associates, recruit and retain talent, and ensure business priorities are met through effective operational execution.

You will actively participate in Floor Leadership, handle escalations, and collaborate with leadership to protect assets and uphold company policies. The role emphasizes inclusion, safety, and delivering Apple’s values daily.