UK-Manager

Apple; Norwich; On-site; GBP 55,000 - 70,000; Full time

Job summary

Apple Retail is seeking a Store Manager who will lead, coach and develop a team to deliver exceptional customer experiences. You will actively participate in customer interactions with your team to meet performance goals and business priorities.

You’ll drive store performance by planning and executing operations in assigned areas, uphold company policies and protect assets, and foster an inclusive environment that reflects Apple’s values of inclusion and diversity.

Qualifications

• Experience leading others in retail, sales or a related field.
• Strong communication and customer service skills.
• Ability to coach and develop a diverse team.

Responsibilities

• Lead a team, developing and empowering each member to learn, grow and achieve performance and developmental goals.
• Assist with recruiting, training, developing and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers, modelling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential information.
• Contribute to an inclusive environment by respecting differences and learning.

Skills

Team leadership

Retail sales

Customer service

People development

Communication

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Manager at an Apple Store, you lead, coach and develop a team who delivers exceptional customer experiences. You prioritise actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.

A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple's goals.

Description

Lead a team, developing and empowering each team member to learn, grow and achieve performance and developmental goals.

Assist with recruiting, training, developing and retaining a diverse, high-performing team.

Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.

Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.

Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.

Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member and financial information.

Perform other tasks as needed.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Be a role model for inclusive leadership behaviours and build, develop and retain diverse teams.

Take action to create a safe, respectful and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in the local language, both written and spoken (sign language supported).
• Have experience leading others in retail, sales or a related field.

Preferred Qualifications

• You can:
• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instil trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Role Number: 200679628-3032