Store Manager – Lead a High-Impact Coffee Shop Team

Scoffs Group Ltd; Eastleigh; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Instant Perks with Boostworks

Employee Assistance Programme (Life &

Job summary

Scoffs Group, the UK’s largest Costa Coffee franchise, is seeking a Store Manager to lead from the front and drive a high-performing team. You will ensure an unbeatable Costa Coffee experience for every customer, while owning store performance, people, and day-to-day operations.

Your role focuses on coaching your team, maintaining brand standards, and delivering sales growth through excellent service, operational excellence, and proactive people development.

Qualifications

• Experience managing teams in retail or hospitality.
• Proven ability to coach and develop staff.
• Strong focus on customer experience and brand standards.
• Excellent communication and organisational skills.

Responsibilities

• Lead and inspire store team to deliver exceptional Costa Coffee experiences.
• Drive store performance and customer satisfaction metrics.
• Oversee operations, compliance, cleanliness, health & safety.
• Recruit, onboard and develop team with clear growth plans.
• Launch seasonal campaigns and ensure flawless shop-floor execution.

Skills

Leadership

Retail management

Customer service

Team development

Education

Retail management certification

Job description

Scoffs Group, the UK’s largest Costa Coffee franchise, is seeking a Store Manager to lead from the front and drive a high-performing team. You will ensure an unbeatable Costa Coffee experience for every customer, while owning store performance, people, and day-to-day operations.

Your role focuses on coaching your team, maintaining brand standards, and delivering sales growth through excellent service, operational excellence, and proactive people development.