Assistant Store Manager – Lead Team, Delight Customers

Scoffs Group Ltd; St. Austell; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

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Job summary

Scoffs Group, proud to be the UK’s largest Costa Coffee franchise, is seeking an ambitious Assistant Store Manager to lead day-to-day operations, coach the team, and deliver an exceptional Costa experience. You’ll own shifts, uphold brand standards, and bring your own energy to a fast-paced store in the Costa network.

Join a supportive, award‑winning team with opportunities for progression, training through partners, and a focus on guest satisfaction.

Qualifications

• A passion for coffee, people, and excellent customer service.
• Experience supervising shift teams (preferred but not essential).
• Great communication and coaching skills.
• Confidence to take charge and adapt quickly.
• Full flexibility with working hours.
• Growth mindset – you want to develop yourself while helping others do the same.

Responsibilities

• Acting as shift leader in the Store Manager’s absence, overseeing all aspects of the store.
• Driving a positive team culture and coaching Baristas and Barista Maestros.
• Ensuring the perfect coffee every time – maintaining standards of grind, dose, and recipe.
• Launching new drinks and leading seasonal campaigns with enthusiasm.
• Delivering outstanding customer service across in-store, Costa Collect, and Delivery platforms.
• Taking a hands-on approach to daily operations, training and team development.
• Setting high standards in all you do – from cleanliness and compliance to sales and service.

Job description

Scoffs Group, proud to be the UK’s largest Costa Coffee franchise, is seeking an ambitious Assistant Store Manager to lead day-to-day operations, coach the team, and deliver an exceptional Costa experience. You’ll own shifts, uphold brand standards, and bring your own energy to a fast-paced store in the Costa network.

Join a supportive, award‑winning team with opportunities for progression, training through partners, and a focus on guest satisfaction.