Retail Store Manager: Lead a Creative, High-Impact Team

The Works Stores Ltd; Coventry; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Colleague Discount

MyWorks

Family Leave

Holiday 33 days

Salary Advance (Stream)

Can-Do Academy

Share Scheme

24/7 support

Healthcare Plan

Job summary

The Works Stores Ltd in Coventry is seeking a Retail Store Manager for a 40-hour contract to lead a new store opening in October 2026. You will inspire and develop your team, drive commercial performance, and ensure a welcoming, well-run shopping experience with strong stock, standards, and service.

You’ll deliver exceptional service, spark conversations, and help customers discover products they’ll love, while using data to inform decisions and manage rotas, payroll, and compliance.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with back-office systems, EPoS tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Customer service

Data-driven decisions

Visual merchandising

Recruitment & training

Payroll & rosters

Health & safety

Brand ambassador

Team development

Tools

Retail systems

EPoS tills

Reporting tools

Job description

The Works Stores Ltd in Coventry is seeking a Retail Store Manager for a 40-hour contract to lead a new store opening in October 2026. You will inspire and develop your team, drive commercial performance, and ensure a welcoming, well-run shopping experience with strong stock, standards, and service.

You’ll deliver exceptional service, spark conversations, and help customers discover products they’ll love, while using data to inform decisions and manage rotas, payroll, and compliance.