Store Manager — Inspire Teams, Drive Service Excellence

H&T Group plc; Tooting; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

30 days holiday

Private healthcare

Cycle to work

Season ticket loans

Staff discounts

Incentive schemes

Perks portal discounts

Job summary

H&T Group plc in Tooting is seeking a Store Manager to lead a high-performing team in our UK pawnbroking and jewellery business. The role combines people leadership with customer service excellence, financial accountability, and regulatory compliance.

Starting salary £35,500 per year, London weighting included, with a discretionary bonus up to £4,000 annually. Full-time, 37.5 hours, Monday to Sunday flexibility; comprehensive training and benefits package available.

Qualifications

• A natural leader with a passion for people, performance and customer service.
• Strong verbal and written communication skills.
• Proven ability to lead, motivate, and develop a team.

Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused.
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
• Collaborate with the wider regional team, sharing best practices and supporting overall business success.
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.

Skills

Leadership

Customer service

Job description

H&T Group plc in Tooting is seeking a Store Manager to lead a high-performing team in our UK pawnbroking and jewellery business. The role combines people leadership with customer service excellence, financial accountability, and regulatory compliance.

Starting salary £35,500 per year, London weighting included, with a discretionary bonus up to £4,000 annually. Full-time, 37.5 hours, Monday to Sunday flexibility; comprehensive training and benefits package available.