Store Manager - Full Time - Tooting

H&T Group plc; Tooting; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

30 days holiday

Private healthcare

Cycle to work

Season ticket loans

Staff discounts

Incentive schemes

Perks portal discounts

Job summary

H&T Group plc in Tooting is seeking a Store Manager to lead a high-performing team in our UK pawnbroking and jewellery business. The role combines people leadership with customer service excellence, financial accountability, and regulatory compliance.

Starting salary £35,500 per year, London weighting included, with a discretionary bonus up to £4,000 annually. Full-time, 37.5 hours, Monday to Sunday flexibility; comprehensive training and benefits package available.

Qualifications

• A natural leader with a passion for people, performance and customer service.
• Strong verbal and written communication skills.
• Proven ability to lead, motivate, and develop a team.

Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused.
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
• Collaborate with the wider regional team, sharing best practices and supporting overall business success.
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.

Skills

Leadership

Customer service

Job description

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Salary £35,500.00 per annum (Includes London Weighting Allowance) plus the chance to earn up to £4k discretionary bonus over each year.

Basis Full time

Job profile for Store Manager - Full Time - Tooting

Store Manager - Full Time - Tooting

Stores Store Manager - Full Time - Tooting

Job details

Salary £35,500.00 per annum (Includes London Weighting Allowance) plus the chance to earn up to £4k discretionary bonus over each year. Contractual hours 37.5 Basis Full time Region SW17 9PB Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more... Job category/type Store Operations Date posted 13/10/2026 Job reference REQ2515

Job description

Are you a natural leader with a passion for people, performance, and customer service?

Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Starting Salary: £35,500.00 (Includes London Weighting Allowance)*

Location: Tooting

Job Type: Full Time 37.5 Hours

Flexibility: Full flexibility from Monday to Sunday is required.

*The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

About the Role

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day

• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused

• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs

• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment

• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability

• Collaborate with the wider regional team, sharing best practices and supporting overall business success

• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues

STORE MANAGER JOB DESCRIPTION

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.

A DAY IN THE LIFE OF A H&T STORE

What We’re Looking For

• A passion for high standards and delivering exceptional experiences for both customers and colleagues

• Strong verbal and written communication skills

• Proven ability to lead, motivate, and develop a team

• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment

• Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service

• Flexibility to buy or sell holiday days to suit your lifestyle

• Access to a private healthcare plan

• Cycle to work scheme and season ticket loans

• Preferential currency exchange rates

• Generous staff discounts – up to 25% off jewellery and high-end watches

• Incentive schemes to reward your achievements

• Exclusive discounts at leading retailers via our employee perks portal

Lead with purpose. Inspire your team. Make a difference.

EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, handt.co.uk,www.handtloans.co.uk and Harvey & Thompson Limited aretrading names of Harvey & Thompson Limited. Registered inEngland and Wales No. 02636684 and VAT number 840 14 89 39.Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authorityfor Consumer Credit (please note that Cheque Cashing, FX, retailpurchases and sales are not regulated by the FCA). Our FirmReference Number is 677994 and we can be found on the FinancialServices Register. Members of the NPA (member no.000351), CCTA(member no.CCTA501), and CSA (member no.845).