Store Manager | Heathrow Terminal 4

Reiss; Tees Valley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Generous employee discount up to 75%

Rewarding bonus and commission

Workplace pension contributions

Health & wellbeing services

Medicash health support plan

Fitness discounts & cycle to work

Enhanced parental pay & family policy

25 days annual leave

Employee referral scheme

Career development opportunities

Job summary

Reiss at Heathrow Terminal 4 seeks an experienced Store Manager to join our premium fashion team on a full-time permanent basis. You will be responsible for achieving targets and delivering results with commercial and operational excellence, while inspiring your team to deliver exceptional service.

You’ll lead a store focused on luxury product with emphasis on visual standards, stock control and recruitment.

Qualifications

• Experience in store management or large fashion operation.
• Proven ability to lead and develop a team.
• Strong focus on delivering exceptional customer service.

Responsibilities

• Plan long-term store goals and targets.
• Oversee store operations and performance.
• Lead the store team to deliver an outstanding customer experience.
• Manage stock levels and stock loss prevention decisions.
• Ensure promotions, sales and merchandising instructions are followed.
• Recruit and retain talent; conduct regular reviews.

Skills

Store management

Leadership

Customer service

Visual merchandising

Stock control

Recruitment

Performance reviews

Job description

Why choose Reiss?

Since its creation in , Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about?

As part of our dynamic retail team, you’ll be joining our brand new Heathrow Terminal 4 Store, on a full-time permanent basis as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.

Who you are

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What you’ll be doing

• Planning the long-term Store goals
• Managing the overall store operations and performance
• Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding bonus and commission structures.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 25 days annual leave.
• Employee referral scheme.
• Career development opportunities.