Sales Associate (Full Time) | Heathrow t5

REISS; Longford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Generous employee discount up to 75%

Rewarding commission structure

Workplace pension contributions

Health & wellbeing services

Medicash health support plan

Fitness discounts & cycle to work

Enhanced parental pay & family policy

23 days annual leave (25 after 2 years

Employee referral scheme

Career development opportunities

Job summary

REISS at Heathrow T5 is seeking a Sales Associate on a permanent, full-time basis. You will deliver premium customer service, share in-depth knowledge of the brand, and support management to achieve sales and operational goals.

Ideal candidates have a passion for luxury, customer-facing experience and excellent communication skills, with the ability to adapt quickly in a fast-paced retail environment. Join a team focused on exceptional service and brand excellence.

Qualifications

• Premium or luxury product knowledge is essential.
• Previous experience in a customer-facing environment.
• Able to see things through the customer’s eyes.
• Excellent customer service skills.
• Flexible and able to adapt to changing priorities.
• Capable of working in a fast-paced retail setting.
• Strong written and verbal communication.
• Team player with good interpersonal skills.
• Strong organizational and decision-making abilities.

Responsibilities

• Deliver premium and tailored customer service experience.
• Provide in-depth knowledge of the brand and products.
• Communicate effectively with customers, team members and management.
• Maintain visual standards in-store.
• Act as a Reiss Brand Ambassador.

Skills

Premium product knowledge

Customer-facing experience

Customer empathy

Excellent customer service

Flexibility & adaptability

Fast-paced retail

Communication skills

Organization & decision-making

Team player

Written & verbal communication

Job description

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about?

As part of our Retail team, you’ll be joining our store in Heathrow T5 as a Sales Associate, on a permanent, full-time basis. You’ll be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.

Who you are

• Has a passion for premium or luxury product
• Previous experience in a customer-facing environment
• Be able to see things through the customer’s eyes
• Excellent customer service skills
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Be a team player
• Good written and verbal communication skills

What you’ll be doing

• Delivering a premium and tailored customer service experience
• Providing in depth knowledge of the brand and our products
• Communicating appropriately and effectively with customers, team members and management
• Maintaining visual standards
• Acting as a Reiss Brand Ambassador

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding commission structure.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 23 days annual leave, increasing to 25 days after 2 years’ service.
• Employee referral scheme.
• Career development opportunities.

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.