Store Manager | London

FashionUnited Group; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Rewarding bonus and commission structures

Wellbeing and financial support

Fitness discounts

Enhanced parental pay

25 days annual leave

Job summary

FashionUnited Group is looking for a Store Manager in London to ensure premium customer service and achieve sales targets. This full-time role requires previous retail management experience, strong leadership skills, and the ability to inspire a team.

As a Store Manager, you will oversee daily store operations, maximize profitability, and deliver exceptional service. Benefits include a seasonal business wear allowance, bonuses, health support, and 25 days annual leave.

Qualifications

• You’ll have previous retail management experience at a similar level.
• Have a proven track record of increasing overall business performance.
• Have good written and verbal communication skills.

Responsibilities

• Supporting with overseeing the day‑to‑day running of the store.
• Identifying opportunities to drive sales and maximize profitability.
• Inspiring the team to deliver exceptional service through training.

Skills

Previous retail management experience

Excellent customer service

Commercial product management skills

Leadership and team management

Strong communication skills

Job description

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in London on a full‑time basis as our Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you’ll be doing

• Supporting with overseeing the day‑to‑day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintaining effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputising in the absence of the Store Manager

What you’ll ideally bring to the role

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast‑paced retail environment
• Be self‑motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 25 days annual leave

Apply now to start your story at Reiss…

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.

Want to know more about working at REISS?

England, United Kingdom of Great Britain and Northern Ireland