Store Manager | Heathrow Terminal 4

Reiss Limited; Greater London; Hybrid; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Seasonal wear allowance

Employee discount up to 75%

Bonus and commission structures

Workplace pension contributions

Health & wellbeing services

Medicash health support plan

Fitness discounts

Parental pay & family leave

25 days annual leave

Employee referral scheme

Career development opportunities

Job summary

Reiss Limited is opening a brand new Heathrow Terminal 4 Store, and is seeking a Store Manager to drive commercial and operational excellence, achieve targets, and lead a team in delivering an exceptional customer experience.

You will plan store goals, manage operations, stock levels, promotions, and recruitment, with a focus on premium service and visual standards. This is a full-time permanent role based on site in Heathrow.

Qualifications

• Previous retail management experience in a similar size operation.
• Passion for premium or luxury product is helpful, but open to all retail backgrounds.
• Proven track record of increasing business performance.
• Proven track record of delivering exceptional customer service through your team.
• Strong visual merchandising and commercial product management skills.

Responsibilities

• Plan long-term store goals and strategy.
• Lead the store team to deliver exceptional customer experience.
• Manage stock levels and stock control to minimise loss.
• Ensure promotions, sales and merchandising are executed to standard.
• Recruitment and retain talent; conduct performance reviews.

Skills

Retail management

Premium luxury retail

Commercial performance

Customer service leadership

People management

Communication skills

Job description

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They're the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about?

As part of our dynamic retail team, you'll be joining our brand new Heathrow Terminal 4 Store, on a full-time permanent basis as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.

Who you are

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we're open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What you’ll be doing

• Planning the long-term Store goals
• Managing the overall store operations and performance
• Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding bonus and commission structures.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 25 days annual leave.
• Employee referral scheme.
• Career development opportunities.

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel we don't tick all the boxes, we'd still like to hear from you.