Store Manager - General

Blacks Outdoor Retail Limited; Salisbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading outdoor retail company seeks a Store Manager to oversee operations, drive sales, and manage a motivated team. The role involves ensuring exceptional customer service, achieving KPIs, and fostering a positive team culture. Benefits include quarterly bonuses and discounts.

Benefits

Quarterly Bonuses

30% Store Discount

Health and Well-being Services

Development Courses

Apprenticeships

Health Cover

Gym Discounts

Life Assurance

Qualifications

• Previous management experience in retail or customer-facing environment.
• Strong leadership skills with experience in coaching and developing teams.

Responsibilities

• Oversee daily store operations and drive sales performance.
• Create and maintain colleague schedules for productivity.
• Ensure high levels of customer service to achieve positive NPS.

Skills

Leadership

Communication

Sales Management

Customer Service

Analytical Skills

Job description

Join to apply for the Store Manager - General role at Blacks Outdoor Retail Limited

We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like minded enthusiasts with the best clothing, footwear and equipment across the world.

Role Overview

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules for proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and developing your team to build a motivated and high-performing store.
4. Analyze sales data and financial reports to make informed decisions, identify opportunities, and respond operationally & commercially.
5. Develop and implement strategies to meet and surpass sales targets.
6. Use visual merchandising techniques to attract, engage, and motivate customers, ensuring attractive merchandise displays aligned with brand guidelines.
7. Ensure your team delivers high levels of customer service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses within budget.
12. Ensure the store complies with health & safety regulations.

Role Objectives And KPIs

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Complete mandatory training for all new colleagues.
7. Meet or exceed employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills And Experience

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with a good understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Attention to detail and commercial awareness; visual merchandising experience is advantageous.
8. Ability to promote company values to stakeholders.

Benefits

We recognize our employees' hard work and offer benefits such as quarterly bonuses, a 30% store discount, access to health and well-being services, development courses, apprenticeships, health cover, gym discounts, life assurance, and more.

Due to high application volumes, if you don't hear back within two weeks, your application may be unsuccessful. Selected candidates will be contacted for interviews. Thank you for your interest.