Store Manager - General

TN United Kingdom; Salisbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Store Manager to oversee daily operations, drive sales performance, and manage a motivated team. The role involves ensuring exceptional customer service, achieving business goals, and fostering a positive team culture. The ideal candidate will have previous management experience in retail, strong leadership skills, and a passion for customer service. Employee benefits include discounts, health coverage, and development opportunities.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Access to digital health services

Health cash plans

Internal development courses

Health care coverage

Discounted gym memberships

Life assurance

Qualifications

• Previous management experience in a fast-paced retail environment.
• Proven track record of managing and exceeding sales targets.

Responsibilities

• Run all store operations to meet sales targets.
• Foster a positive team culture through recruiting and training.
• Analyze sales data to make informed decisions.

Skills

Leadership

Communication

Retail Knowledge

Sales Management

Team Development

Job description

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and ongoing development, building a motivated and high-performing team.
4. Analyze sales data and financial reports to make quick, informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and align with brand guidelines.
7. Ensure teams deliver the highest level of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs such as Units, Conversion rate, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for all new colleagues.
7. Achieve employee satisfaction and engagement survey benchmarks.
8. Manage operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with a good understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and team development.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount across various brands.
• Exclusive deals and discounts via TELUS Health platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and apprenticeships with recognized qualifications.
• Health care coverage.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks and support initiatives.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums for positive change.