Store Manager - Crowborough

Costa Limited; Crowborough; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Share scheme

Staff discount

Pension plan

Bonuses up to £10k

Job summary

Costa Limited is seeking a Store Manager for Crowborough to lead daily store operations, drive exceptional customer service, and manage sales and profitability. You will own the store’s performance and set the standard for guest experience.

As a leader, you’ll develop your team, uphold Costa standards, and contribute to the brand’s growth. Competitive perks include share scheme, staff discount, a pension matched up to 10%, and up to £10,000 in incentives depending on store performance.

Qualifications

• Proven experience leading and developing teams.
• Strong customer service focus with a track record of delivering results.
• Ambitious and growth-minded with strategic thinking.

Responsibilities

• Lead store operations and drive customer service excellence.
• Manage sales, profit, and team performance.
• Coach and develop store colleagues to reach high standards.
• Implement Costa standards and brand experience.

Skills

Leadership

Team Development

Customer Service

Sales Driven

Job description

Costa Crowborough High Street, Broadway Chambers, Crowborough, East Sussex, United Kingdom

Job Description

Store Manager – Crowborough – 35,000 per annum - Perm

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• " Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)"

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey