Store Manager - Cambridge

R.M. Williams; Guildford; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Generous product allowance

40% employee discount

Monthly KPI incentive program

Employee Assistance Program

Paid parental leave

Career development including global机会

Job summary

RM Williams is seeking a Store Manager in Guildford to lead daily store operations, drive sales, and deliver exceptional customer experiences. You will manage a team, recruit and train staff, and ensure the store meets its targets while upholding the brand's premium standards.

This role offers a competitive benefits package including product allowances, staff discounts, KPI incentives, and opportunities for career development and international placements.

Qualifications

• Experience in managing a premium retail store preferably in apparel or footwear.
• Customer-experience focused with best-in-class service delivery.
• Growth mindset and curiosity to learn and develop.

Responsibilities

• Lead customer experience by welcoming customers with expert product knowledge and brand history to encourage memorable visits.
• Actively sell products and build relationships with new and existing customers.
• Lead and contribute to sales targets and KPIs.
• Manage and train the team, support career development, and schedule for great customer experience.
• Recruitment and onboarding, coaching, and scheduling for optimal store performance.

Skills

Customer experience

Sales targets

Team leadership

Recruitment & onboarding

Communication

Job description

• Generous product allowance and employee discount

Store Manager - Guildford

We currently have a vacancy in our R.M.Williams team for a full-time Store Manager at our new Cambridge store. The Store Manager will work alongside their team to create a profitable business and ensure smooth and effective daily running of the store.

What we offer

Aside from working for an iconic Australian company at a time of growth and transformation, we offer a competitive benefits package including:

• Generous product allowance
• 40% employee discount
• Monthly KPI incentive program
• Employee Assistance Program
• Paid parental leave
• Excellent career development, including opportunities to work internationally

The Store Manager will be responsible for:

• Leading a customer experience by ensuring customers are welcomed, provided with expert product. knowledge, advice and brand history and wanting to return because of the memorable moments they've had.
• Actively selling products and developing relationships with new and existing customers.
• Leading and contributing to sales targets and KPIs.
• Team management including training, achieve sales targets, and supporting team to manage their career experience.
• Recruitment, staffing onboarding, performance coaching and scheduling for the best customer experience.

What we're looking for:

• At least 3 years’ experience managing a premium retail store within an apparel or footwear retailer preferable.
• Customer experience focused, offering delivering best-in-class service, through selling, service, visual, operations and leadership excellence.
• A growth mindset, with an openness to learn, grow, with curiosity.
• Communication skills in all forms, that create a welcoming, driven, and curious culture for our teams and our customers.

About R.M.Williams

Reginald Murray (‘RM’) Williams founded the company, R.M.Williams, in 1932 in the Australian outback. Today R.M.Williams creates purposefully designed, beautiful footwear, craft and accessories to enjoy on all of life’s adventures. Our iconic men’s and women’s leather boots and hand-plaited belts, handcrafted in our workshop in Adelaide, give a piece of Australian bush culture to passionate followers of superior products the world over. Today, R.M.Williams exports to 15 countries, has more than 60 retail stores in Australia and New Zealand and 2 stores in London. In addition, R.M.Williams is available at more than 700 stockists around the globe.

R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.