Customer Advisor - Jermyn Street

R.M. Williams; Greater London; Sur place; GBP 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Product allowance

Employee discount 40%

KPI incentive program

Employee Assistance Program

Parental leave

Résumé du poste

RM Williams in the United Kingdom seeks Customer Advisors to join our premium store network. You will deliver exceptional service, drive sales, and maintain the store’s appearance to reflect our brand.

In this role, you will build knowledge across fashion, footwear, and accessories, greet customers, meet targets, and participate in promotions with a friendly, team-oriented approach.

Qualifications

• At least 1 year experience within a fashion or footwear retailer
• Proven ability to meet and contribute to sales targets
• Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories
• Excellent communication skills when interacting with customers, managers and coworker

Responsabilités

• Contribute to setting high standards for customer service and sales, serving as an R.M.Williams role model
• Deliver visual excellence through implementation and daily maintenance of store visual standards, to create the best store environment and presentation of our products
• Exemplify excellence with our Signature Service, welcoming every customer into the R.M.Williams experience
• Actively engage in selling products on the shop floor and participate in all company promotions and activities as required, contributing to achieving daily, weekly, monthly and yearly sales targets
• Staying informed about new products, promotions, and company policies to better assist customers

Connaissances

Retail experience

Sales targets

Product knowledge

Excellent communication

Outils

POS system

Description du poste

Full and Part-Time Customer Advisors

For almost century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain committed to honouring our heritage while embracing the opportunities of tomorrow.

As a Customer Advisor, you will play a crucial role in your store's success. Responsibilities encompass being the driving force in delivering a customer-centric store experience, along with day-to-day store operations.

What we’re looking for:

This dynamic and multi-faceted role will call for passionate, curious individuals who thrive in a growth, team and customer-centric environment. Customer Advisors will have:

• Previous experience working in a retail environment, preferably within a premium retailer.
• Proven ability to meet and contribute to sales targets and KPIs.
• Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories.
• Excellent verbal and written communication to interact effectively with customers and team members.

Key Responsibilities:

• Contribute to setting high standards for customer service and sales, serving as an R.M.Williams role model.
• Deliver visual excellence through implementation and daily maintenance of store visual standards, to create the best store environment and presentation of our products.
• Exemplify excellence with our Signature Service, welcoming every customer into the R.M.Williams experience.
• Actively engage in selling products on the shop floor and participate in all company promotions and activities as required, contributing to achieving daily, weekly, monthly and yearly sales targets.
• Staying informed about new products, promotions, and company policies to better assist customers.

What we offer:

Aside from working for an iconic Australian company at a time of growth and transformation, we offer a competitive benefits package including:

• Generous product allowance
• 40% employee discount
• Monthly KPI incentive program
• Employee Assistance Program
• Paid parental leave
• Excellent career development, including opportunities to work internationally

Skills and Experience:

• At least 1 year experience within a fashion or footwear retailer
• Proven ability to meet and contribute to sales targets
• Ability to learn quickly and develop exceptional product knowledge across our range of fashion, footwear and accessories
• Excellent communication skills when interacting with customers, managers and coworker

About R.M.Williams

Since 1932, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys. Reginald Murray ‘RM’ Williams always said, ‘it’s the people who make a company’ and we still stand by that statement today; a culture of growth, development and team spirit is central to our success.

R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.

If you feel you are suited to this role and want to be part of an iconic Australian brand,