Store Manager & Brand Ambassador - Lead, Inspire, Grow

The Works Stores Ltd.; Llanelli; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Family friendly leave

33 days holiday

Access to wages on demand (Stream)

Can-Do Academy

Share scheme

Retail Trust support

Healthcare cash plan

Long service awards

Pension

Cycle to Work scheme

Charity giving

Job summary

The Works Stores Ltd. is seeking a proactive Retail Store Manager to lead a busy shop in Llanelli. You will inspire your team, drive sales, and ensure excellent customer service, visual standards, and stock availability.

You'll own day-to-day store operations, coach colleagues, manage rosters and compliance, and collaborate with area and central teams to deliver business initiatives. A passion for retail and people is essential.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS Tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail leadership

People development

Commercial acumen

Communication skills

Planning

Organisation

Data-driven decisions

Adaptability

Recruitment and training

EPOS tills

Back-office systems

Tools

EPOS tills

Job description

The Works Stores Ltd. is seeking a proactive Retail Store Manager to lead a busy shop in Llanelli. You will inspire your team, drive sales, and ensure excellent customer service, visual standards, and stock availability.

You'll own day-to-day store operations, coach colleagues, manage rosters and compliance, and collaborate with area and central teams to deliver business initiatives. A passion for retail and people is essential.