Store Manager

C2 Recruitment Ltd; West Kirby; On-site; GBP 28,000 - 31,000; Full time

Job summary

C2 Recruitment Ltd is seeking a Store Manager for a charity shop in Huyton, Liverpool. You will take ownership of shop performance, lead a team of staff and volunteers, and drive sales while ensuring excellent customer service and Gift Aid compliance.

This full-time, permanent role offers a salary of £27,941–£30,840 per year, 37.5 hours per week, and the opportunity to contribute to local community fundraising and charitable activities.

Qualifications

• Previous management experience within a retail environment, ideally charity retail.
• Experience managing, motivating and developing teams.
• Strong commercial mindset with experience of working towards sales targets and KPIs.
• Experience managing budgets, stock control and retail operations.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• A hands-on, proactive approach with the ability to lead by example.
• An interest in working within the charity sector and supporting a worthwhile cause.
• Knowledge of Gift Aid and charity retail operations advantageous.

Responsibilities

• Take ownership of shop performance, driving sales, Gift Aid and profitability targets.
• Lead, motivate and develop a team of staff and volunteers, creating a positive working environment.
• Recruit, train and retain volunteers, making the most of their skills and experience.
• Maximise stock generation through community engagement and building relationships with donors.
• Oversee stock control, pricing, merchandising and replenishment to maximise sales opportunities.
• Monitor sales figures, KPIs and EPOS data, identifying opportunities to improve performance.
• Deliver excellent customer service and maintain high standards of presentation.
• Manage budgets, cash handling, banking and general shop administration.
• Ensure effective rota planning, staffing levels and day-to-day operational cover.
• Support fundraising initiatives, community events and wider charity activities.

Skills

Retail management

Team leadership

Sales targets / KPIs

Budgeting

Customer service

Organization

Lead by example

Charity sector interest

Job description

Store Manager

Location: Huyton, Liverpool

Salary: £27,941 - £30,840 per annum

Hours: 37.5 hours per week

Contract: Full-time, Permanent

Key Responsibilities

• Take ownership of shop performance, driving sales, Gift Aid and profitability targets.


• Lead, motivate and develop a team of staff and volunteers, creating a positive working environment.


• Recruit, train and retain volunteers, making the most of their skills and experience.


• Maximise stock generation through community engagement and building relationships with donors.


• Oversee stock control, pricing, merchandising and replenishment to maximise sales opportunities.


• Monitor sales figures, KPIs and EPOS data, identifying opportunities to improve performance.


• Deliver excellent customer service and maintain high standards of presentation.


• Manage budgets, cash handling, banking and general shop administration.


• Ensure effective rota planning, staffing levels and day-to-day operational cover.


• Support fundraising initiatives, community events and wider charity activities.

About You

• Previous management experience within a retail environment, ideally charity retail, but this is not essential.


• Experience managing, motivating and developing teams.


• A strong commercial mindset with experience of working towards sales targets and KPIs.


• Experience managing budgets, stock control and retail operations.


• Excellent customer service and communication skills.


• Strong organisational skills and the ability to manage competing priorities.


• A hands‑on, proactive approach with the ability to lead by example.


• An interest in working within the charity sector and supporting a worthwhile cause.

Previous knowledge of Gift Aid and charity retail operations would be advantageous, but full consideration will be given to candidates with strong transferable retail management experience.

What's on Offer

• Salary of £27,941 - £30,840 per annum.


• 37.5 hours per week.


• Permanent, full-time opportunity.


• The chance to lead an established retail operation.


• A rewarding opportunity to make a genuine difference within the local community and support an important cause.

If you're an experienced Retail Manager or Charity Shop Manager looking for a new challenge, we'd love to hear from you.