Charity Retail Store Manager - Lead, Grow & Impact

C2 Recruitment Ltd; West Kirby; On-site; GBP 28,000 - 31,000; Full time

Job summary

C2 Recruitment Ltd is seeking a Store Manager for a charity shop in Huyton, Liverpool. You will take ownership of shop performance, lead a team of staff and volunteers, and drive sales while ensuring excellent customer service and Gift Aid compliance.

This full-time, permanent role offers a salary of £27,941–£30,840 per year, 37.5 hours per week, and the opportunity to contribute to local community fundraising and charitable activities.

Qualifications

• Previous management experience within a retail environment, ideally charity retail.
• Experience managing, motivating and developing teams.
• Strong commercial mindset with experience of working towards sales targets and KPIs.
• Experience managing budgets, stock control and retail operations.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• A hands-on, proactive approach with the ability to lead by example.
• An interest in working within the charity sector and supporting a worthwhile cause.
• Knowledge of Gift Aid and charity retail operations advantageous.

Responsibilities

• Take ownership of shop performance, driving sales, Gift Aid and profitability targets.
• Lead, motivate and develop a team of staff and volunteers, creating a positive working environment.
• Recruit, train and retain volunteers, making the most of their skills and experience.
• Maximise stock generation through community engagement and building relationships with donors.
• Oversee stock control, pricing, merchandising and replenishment to maximise sales opportunities.
• Monitor sales figures, KPIs and EPOS data, identifying opportunities to improve performance.
• Deliver excellent customer service and maintain high standards of presentation.
• Manage budgets, cash handling, banking and general shop administration.
• Ensure effective rota planning, staffing levels and day-to-day operational cover.
• Support fundraising initiatives, community events and wider charity activities.

Skills

Retail management

Team leadership

Sales targets / KPIs

Budgeting

Customer service

Organization

Lead by example

Charity sector interest

Job description

C2 Recruitment Ltd is seeking a Store Manager for a charity shop in Huyton, Liverpool. You will take ownership of shop performance, lead a team of staff and volunteers, and drive sales while ensuring excellent customer service and Gift Aid compliance.

This full-time, permanent role offers a salary of £27,941–£30,840 per year, 37.5 hours per week, and the opportunity to contribute to local community fundraising and charitable activities.