Store Manager

Jollyes Pets; Wendy; Hybrid; GBP 51,000 - 68,000; Full time

Job summary

A leading pet retail company in England is seeking a Store Manager with over 10 years of retail experience to lead its stores across various locations. The role requires strong leadership skills, adaptability to change, and a passion for developing teams. The ideal candidate will be values-driven and possess a transformation mindset to enhance store performance. The position offers a competitive salary ranging from £51,000 to £68,000 per annum, along with additional benefits for locations within the M25.

Qualifications

• 10+ years of experience in retail, with several years as a Store Manager or multi-site leader.
• Ability to thrive in a dynamic environment with frequent changes.
• Strong ability to influence and connect with others authentically.

Responsibilities

• Lead stores effectively during transitions and changes.
• Inspire and develop high-performing teams through effective coaching.
• Identify performance opportunities and implement impactful improvements.

Skills

Leadership

Adaptability

Connection

Retail excellence

Values-led leadership

Transformation mindset

Curiosity

Flexibility

Job description

Our Commitment

Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.

Store Manager Mission

As an inspirational leader with strong commercial acumen, you will provide flexible leadership across our full suite of stores, stepping in where needed (when there is a leadership gap) to inspire, connect & elevate our teams.

How You’ll Drive Success

• Lead with purpose: Step confidently into stores during periods of change, whether covering vacancies, annual leave, or transition, ensuring our values remain front and centre.
• Inspire connection: Authentically host from the heart, creating an environment where every team member and customer feels seen, heard, and valued.
• Spot opportunities: Quickly identify quick wins and performance opportunities, collaborating with relevant teams to implement impactful improvements.
• Coach for growth: Inspire, support, and develop each team to flourish through a reverse‑leadership approach, cultivating high‑performing, highly engaged teams.
• Champion excellence: Maintain high standards of operational discipline, brand consistency, and a customer‑first mindset in every store you support.
• Lead in the moment: Deliver clear, constructive feedback on the shop floor, observing, supporting, and guiding teams in real time.
• Collaborate for impact: Partner with Area Managers and the wider leadership team to prioritise where your expertise will drive the greatest results.
• Life Story & Values – a 30‑min video call with our Talent Team so we can get to know each other better, asking questions inspired by our three core values.
• Experience Task – you’ll visit the store as a mystery shopper, experience it through the eyes of our customers, and share your honest insights and ideas with your Area Manager in person.
• In‑Store Experience Interview – a chance for you to experience life as a Store Manager in an A&M store with our Head of Retail.

Feedback

We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.

Qualifications

• Proven leadership: 10+ years in retail, including several as a top‑performing Store Manager or multi‑site leader.
• Adaptability: Comfortable with frequent changes in location, team, and challenge – thriving on variety and problem‑solving.
• Connection: Able to build rapport and trust quickly while influencing others through authenticity and empathy.
• Retail excellence: Deep experience across all areas of retail – people, customer experience, and operations.
• Values‑led leadership: A genuine brand ambassador & inspiring role model who lives and breathes our values, setting the standard for others to follow.
• Transformation mindset: Passion for projects, developing people, and transforming store performance.
• Curiosity: Always seeking better ways to do things and asking the right questions to unlock potential.
• Flexibility: Willingness to travel extensively and base yourself in different cities for several weeks at a time.

Equal Opportunity Statement

At Astrid & Miyu, we are proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture that values uniqueness and growing together as one. We recognise the importance that diversity brings to our business, stores and office environment. We actively encourage your application as we value the real you and are excited to see what you can bring to the A&M team.

Salary & Benefits

£51,000 to £68,000 per annum + £2960 for locations within the M25. Permanent – Full‑time.