Store Manager

Northgate Vehicle Hire Careers; United Kingdom; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Retail and profit share bonus schemes

25 days’ holiday plus bank holidays

Company pension scheme

Life assurance

Staff discounts

Job summary

Northgate Vehicle Hire Careers is seeking a Store Manager for an AGA store in Oundle. You will lead a premium retail team, deliver exceptional customer experiences and drive commercial performance through service, events and demonstrations.

The role requires hands-on leadership, strong store operations capability and a passion for maintaining high visual standards, with rota flexibility including weekends and evenings.

Qualifications

• Proven management experience in premium or luxury retail or experiential environments.
• Strong people leadership and team development skills.
• Track record of delivering exceptional customer service and sales performance.
• Excellent communication and organizational abilities.

Responsibilities

• Lead, coach and develop a team to deliver outstanding service and achieve goals.
• Drive store performance: sales, lead conversion, customer satisfaction and KPIs.
• Ensure personalised, premium customer experience from first visit to purchase.
• Bring the brand to life through product demonstrations, events and in-store experiences.
• Maintain high standards of store presentation, visual merchandising and displays.
• Manage day-to-day operations: rotas, cash handling, stock, deliveries and escalations.
• Ensure health and safety compliance and other operational requirements.
• Collaborate with Sales, Marketing and Customer Service for a seamless journey.

Skills

Premium retail leadership

People development

Sales performance

KPIs management

Store operations

Communication

Job description

Location: Oundle, United Kingdom of Great Britain and Northern Ireland

Ref#: 147934

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Store Manager - AGA

We’re looking for an experienced Store Manager to lead an AGA store, delivering an exceptional customer experience while driving commercial performance and developing a high-performing team.

This is more than a traditional retail management role. You’ll bring the AGA brand to life through outstanding service, product demonstrations and events, creating a welcoming and inspiring environment for customers throughout their journey.

You’ll have overall responsibility for the day-to-day running and performance of the store, combining strong people leadership with commercial focus and consistently high standards.

This is a store-based role and requires flexibility to work on a rota, including weekends and evenings.

The Role

As Store Manager, your key responsibilities will include:

• Leading, coaching and developing a team of Brand Experience Specialists to deliver outstanding service and achieve commercial goals.
• Driving store performance, including sales, lead conversion, customer satisfaction and other key KPIs.
• Ensuring every customer receives a personalised, premium experience from their first visit through to purchase and beyond.
• Bringing the AGA brand to life through product demonstrations, events and engaging in-store experiences.
• Maintaining exceptional standards of store presentation, visual merchandising and product displays.
• Managing customer leads, follow-up activity, CRM records, forecasting and reporting.
• Building relationships with local designers, architects, culinary partners and retailers to increase awareness and drive footfall.
• Identifying opportunities for local events, collaborations and partnerships.
• Managing day-to-day store operations, including rotas, opening and closing, cash handling, stock, deliveries and customer escalations.
• Ensuring compliance with health & safety, fire safety, food hygiene and other operational requirements.
• Working closely with Sales, Marketing and Customer Service teams to provide a seamless customer journey.

Essential Skills & Experience

• Proven management experience within premium or luxury retail, hospitality or an experiential environment.
• Strong people leadership skills and experience developing high-performing teams.
• A track record of delivering exceptional customer service and driving sales performance.
• Strong commercial awareness and experience working with KPIs.
• Experience managing day-to-day store operations.
• Excellent communication, organisation and relationship-building skills.
• Confidence presenting, demonstrating products or hosting customer events.
• A hands-on approach and pride in maintaining high standards.

Experience within home, kitchen, interiors or design-led retail would be an advantage, as would experience using CRM systems and managing longer customer journeys.

What you'll get in return;

• Competitive salary
• Retail and profit share bonus schemes
• 25 days’ holiday plus bank holidays
• Company pension scheme
• Life assurance
• Staff discounts

This is a fantastic opportunity for an experienced Store Manager who enjoys leading people, building customer relationships and creating memorable retail experiences to join AGA and represent an iconic British brand.