Store Manager

McCarthy Recruitment Ltd; Cheltenham; On-site; GBP 35,000 - 42,000; Full time

Job summary

McCarthy Recruitment Ltd in Cheltenham is seeking a Store Manager to lead a flagship fashion store. You will coach the team, drive sales, and ensure an exceptional customer experience in a fast-paced retail environment.

Travel to other London branches is mentioned as supporting in day-to-day management operations; the role requires commercial awareness, health & safety compliance, and a passion for fashion. You will analyse reports, manage costs, and create a welcoming store atmosphere.

Qualifications

• You will be professional and commercially astute with a passion for customer service, people management and a strong desire to succeed.
• Product knowledge that leaves others behind, living and breathing fashion.
• Customer service you believe in, not because you have to, every customer must walk out feeling they have had a personal shopping experience.
• Commercial awareness is a must, it’s not just fashion, you must also be able to read and understand the reports and figures as well as knowing what makes a store look outstanding.
• Understanding your customers’ needs as well as the offerings from your competitors should come naturally to you.
• Customer focus when making all decisions, ensuring the customer is at the heart of all operations in store.
• Excellent people management skills, with the ability to motivate and gain respect from your team.
• Ideally experience of the premium service market or a very clear understanding of it.

Responsibilities

• Inspire the team to achieve store targets through coaching, delivering constructive feedback and teamwork in a high energy atmosphere.
• Monitor store performance and make recommendations to improve results.
• Communicate store performance and company updates to the team.
• Encourage a customer service culture, ensuring the team delivers sound fashion consulting at all times.
• Proactively seek out customer feedback and make recommendations to improve customer service.
• Ensure all difficult customer issues are resolved effectively and in a timely manner.
• Build rapport and be approachable and helpful to both customers and staff.
• Actively coach and develop the team to support internal succession.
• Monitor controllable costs and take action where appropriate.
• Understand and adhere to the company’s Health & Safety procedures.

Job description

Job Title: Store Manager

Location: Cheltenham

Salary: up to £38,500

Role: Full Time – Permanent

OVERVIEW

Are you a fantastic Retail/Hospitality Manager looking for your next big challenge?

We are on the hunt for extraordinarily talented retailer who will be responsible for one of our clients’ major stores.

This role will involve travel to other London branches supporting in day to day management operations

Responsible for motivating a team to offer a customer experience which is second to none; you will be professional and commercially astute, with experience in a dynamic retail environment. With fantastic brand recognition, and an iconic stance in the great British High Street, this really is a dream role for any experienced Retail Manager.

IDEAL CANDIDATE

• You will be professional and commercially astute with a passion for customer service, people management and a strong desire to succeed
• Product knowledge that leaves others behind, living and breathing fashion
• Customer service you believe in, not because you have to, every customer must walk out feeling they have had a personal shopping experience
• Commercial awareness is a must, it’s not just fashion, you must also be able to read and understand the reports and figures as well as knowing what makes a store look outstanding
• Understanding your customers’ needs as well as the offerings from your competitors should come naturally to you
• Customer focus when making all decisions, ensuring the customer is at the heart of all operations in store
• Excellent people management skills, with the ability to motivate and gain respect from your team
• Ideally experience of the premium service market or a very clear understanding of it

THE ROLE AND KEY RESPONSIBILITIES

• Inspire the team to achieve store targets through coaching, delivering constructive feedback and teamwork in a high energy atmosphere
• Monitor store performance and make recommendations to improve results
• Communicate store performance and company updates to the team
• Encourage a customer service culture, ensuring the team delivers sound fashion consulting at all times
• Proactively seek out customer feedback and make recommendations to improve customer service
• Ensure all difficult customer issues are resolved effectively and in a timely manner
• Build rapport and be approachable and helpful to both customers and staff
• Actively coach and develop the team to support internal succession
• Monitor controllable costs and take action where appropriate
• Understand and adhere to the company’s Health & Safety procedures

ABOUT US

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.