Assistant Store Manager

Zachary Daniels; Norwich; On-site; GBP 19,000 - 32,000; Full time

Job summary

Zachary Daniels is seeking an experienced Assistant Store Manager for a lifestyle retailer operating in Norwich. You will partner with Back and Front of House teams to deliver an exceptional guest experience, coaching colleagues and upholding high service standards.

You will drive sales and profitability, oversee daily operations, staffing and training, and manage customer feedback while maintaining strong hygiene and service quality across the store.

Qualifications

• Experience managing busy hospitality or retail teams.
• Ability to lead and coach large teams.
• Commitment to delivering exceptional customer service.

Responsibilities

• Oversee day-to-day operations and staffing.
• Lead, coach and develop colleagues.
• Drive sales, profitability and operational excellence.
• Ensure high standards of service, safety and hygiene.

Skills

Management experience

Team leadership

Customer service excellence

Commercial awareness

Operational excellence

Job description

Assistant Store Manager | Lifestyle Retailer | Salary up to £32,000 + Excellent Benefits

We're recruiting for a well-established retailer that's passionate about delivering exceptional customer service and creating an enjoyable dining and shopping experience. This is an exciting opportunity for an experienced Assistant Manager to join a business where people, standards and customer satisfaction are at the heart of everything they do.

As a key member of the leadership team, you'll work closely with the Back and Front of House teams to deliver an exceptional experience for every guest. You'll play an important role in coaching and developing colleagues, maintaining high service standards and supporting recruitment and training to build a confident, capable team.

Working alongside the senior management team, you'll help drive performance across hospitality and retail, with a focus on sales, profitability and operational excellence. You'll oversee day-to-day operations, team rotas and staffing, while taking ownership of customer feedback, resolving issues professionally and ensuring high standards of food safety, hygiene and service are consistently maintained.

What we're looking for:

• Previous management experience within a busy hospitality or retail environment
• A proven ability to lead, coach and develop large teams
• A passion for delivering exceptional customer service
• Strong commercial awareness with the ability to drive sales and performance
• High standards of floor presentation and operational excellence
• Excellent communication and leadership skills

This business offers genuine career progression, ongoing development and the chance to join a successful retailer that values its people. If you're looking for your next retail management opportunity within a customer-led retail business, we'd love to hear from you.

This is a fantastic opportunity for an experienced Assistant Manager to lead a dynamic team and advance their career in the retail sector!