Store Manager

Millets; Southend-on-Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations at their Southend-on-Sea location. This role involves overseeing daily activities, driving sales performance, and ensuring exceptional customer service. You'll manage a motivated team, utilize visual merchandising techniques, and implement strategies to exceed sales targets. With a focus on employee development and customer satisfaction, this position offers a unique opportunity to make a significant impact in a fast-paced retail environment. Join a company that values your contributions and supports your professional growth.

Benefits

Quarterly Bonus Schemes

30% Store Discount

Health Cash Plans

Digital Health Services

Internal Development Courses

Accredited Qualifications

Health Care Cover

Discounted Gym Memberships

Life Assurance

Volunteer Opportunities

Qualifications

• Proven management experience in retail or customer-facing roles.
• Strong leadership and communication skills to drive team success.

Responsibilities

• Manage store operations to meet sales and KPI targets.
• Foster a positive team culture through training and development.
• Analyze sales data for informed decision-making.

Skills

Management Experience

Retail Knowledge

Leadership Skills

Communication Skills

Sales Target Management

Data Analysis

Attention to Detail

Visual Merchandising

Education

Retail Management Experience

Job description

Millets Outdoor - 0099 Southend, 4/19 York Road, Southend, Southend-on-Sea, United Kingdom Req #921

08 May 2025

Trading from 100 stores, Millets supplies a casual outdoor customer seeking value for money, offering a wide range of recreational activities with a focus on exclusive brands such as Peter Storm and Eurohike.

Role Overview:

The Store Manager oversees daily operations, drives sales performance, manages a motivated team, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Manage all store operations to meet or exceed sales and KPI targets, set clear sales goals, and track performance to ensure continuous growth.
2. Create and maintain staff schedules for proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and development, building a high-performing team for store success.
4. Analyze sales data and financial reports to make informed operational and commercial decisions.
5. Develop and implement strategies to surpass sales targets.
6. Utilize visual merchandising techniques to attract and engage customers, ensuring attractive merchandise displays aligned with brand guidelines.
7. Ensure the team delivers high-quality customer service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Ensure compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses within budget.
12. Maintain health and safety regulations compliance.

Role Objectives and KPIs:

1. Achieve or exceed monthly sales targets.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Meet upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Complete mandatory training for new colleagues.
7. Achieve employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with knowledge of current trends and competitors.
3. Strong leadership skills with experience in coaching and team development.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Attention to detail and commercial awareness; visual merchandising experience is advantageous.
8. Ability to promote JD Group values internally and externally.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount across brands including JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts via TELUS Health platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and professional growth opportunities.
• Apprenticeships and accredited qualifications (England only).
• Health care cover.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Colleague networks and support initiatives.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums for positive change.

Due to high application volumes, review times may vary. If you do not hear back within two weeks, please consider your application unsuccessful. Candidates meeting the criteria will be contacted for an initial meeting, followed by an interview with the hiring manager. Thank you for your interest.