Store Manager

The People Pod; North East; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

10% annual bonus

Excellent benefits package

Improved work-life balance

Job summary

The People Pod in Birmingham is seeking an experienced General Manager to lead a large, customer-focused operation in a premium service-led environment.

You will take full ownership, coach a high-performing team, and drive exceptional customer experiences while maintaining the highest operational standards. This role offers greater autonomy, career progression and a balanced work-life.

Qualifications

• Experience leading large teams in retail, hospitality, hotels or leisure environments.
• Strong customer service focus with the ability to drive performance and standards.
• Proven leadership in complex, fast-paced operations and a willingness to transition into a premium service-led environment.

Responsibilities

• Lead a busy operation and a high-performing team.
• Deliver exceptional customer experiences and service standards.
• Drive operational performance, efficiency and compliance.
• Create a positive culture where people thrive and KPIs are met.
• Manage budgets and overall operational performance.

Skills

Leadership

Customer service

Operations management

Job description

Birmingham | £55,000-£60,000 Basic + 10% Bonus + Excellent Benefits

Senior Retail Store Managers - Ready to Take Your Leadership Career in a New Direction?

You've mastered the art of running a successful, high-performing operation.

You've led large teams, driven commercial performance, delivered exceptional customer experiences and maintained outstanding standards in demanding, fast-paced environments.

But perhaps you're ready for something different.

An opportunity to take everything you've learned in retail, hospitality, hotels or leisure and apply it in a premium, service-led environment where people, customer experience and operational excellence come first.

We're recruiting on behalf of a growing, premium organisation looking for an experienced General Manager to lead a large, customer-focused operation in Birmingham.

This is an exciting opportunity to transition into a different sector, offering greater autonomy, genuine career progression and an improved work-life balance.

The Role

You'll take full ownership of a busy operation, leading your team to deliver an exceptional customer experience while driving performance and maintaining the highest operational standards.

You'll be responsible for:

• Leading, coaching and developing a high-performing team
• Delivering exceptional customer experiences and service standards
• Driving operational performance, efficiency and compliance
• Creating a positive, engaging culture where people thrive
• Managing budgets, KPIs and overall operational performance
• Taking ownership, making decisions and leading from the front

Who We're Looking For

We're particularly keen to hear from experienced:

• Senior Retail Store Managers
• Flagship Store Managers
• Hospitality Operations Managers

You'll be a confident, commercially aware leader with experience managing large teams and complex operations.

Most importantly, you'll have a genuine passion for people, exceptional customer service and developing high-performing teams.

Previous experience in the sector isn't required. We're looking for proven leadership ability, operational expertise and the ambition to succeed in a new environment.

What's On Offer?

• 10% annual bonus
• Excellent benefits package
• Improved work-life balance compared with traditional retail and hospitality roles
• Genuine career progression within a growing organisation
• A rewarding, people-focused leadership role with real autonomy

Ready for Something Different?