Deputy Store Manager

RHR; Colchester; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Monthly bonus £350-£700

Job summary

RHR in Colchester is seeking a Deputy Manager to lead a premium store and inspire a team of about 10, including two Team Leaders. You will drive exceptional customer service, coaching staff, and uphold luxury standards while partnering with the Store Manager on daily operations.

The role rewards a competitive £35,000–£38,000 base with a monthly bonus of £350–£700, reflecting experience and performance in a growing premium brand.

Qualifications

• Experience in premium, luxury or service-focused retail management.
• Proven ability to lead and develop teams.
• Outstanding communication and relationship-building skills.
• Strong commercial awareness and results orientation.

Responsibilities

• Support the Store Manager in daily store operations.
• Coach, motivate and develop a team of passionate retail professionals.
• Lead two Team Leaders to deliver high performance.
• Drive customer engagement and luxury retail experiences.
• Ensure exceptional visual standards and attention to detail throughout the store.
• Contribute to store profitability and commercial performance.
• Lead by example with professional presentation and conduct.

Skills

People leadership

Coaching & development

Communication

Commercial awareness

Job description

Are you a passionate retail leader who thrives on delivering exceptional customer experiences and inspiring high-performing teams?

We're recruiting for a Deputy Manager to join a premium, highly respected retail brand at Colchester. This is an exciting opportunity to become part of a small but exceptionally successful business with a strong culture, loyal customer base, and a genuine focus on people.

Working closely with the Store Manager, you'll play a key role in leading a team of 10, including the direct management and development of two Team Leaders. You'll help create an engaging, service-driven environment where customers receive expert advice and support when making highly considered purchases.

What you’ll be doing:

• Supporting the Store Manager in the day-to-day running of the store
• Coaching, motivating and developing a team of passionate retail professionals
• Leading two Team Leaders to deliver consistently high performance
• Driving customer engagement and creating memorable luxury retail experiences
• Ensuring exceptional visual standards and attention to detail throughout the store
• Contributing to commercial performance and store profitability
• Leading by example with impeccable personal presentation and professionalism

What we're looking for:

• Experience in premium, luxury or service-focused retail management
• A natural people leader with the ability to inspire, motivate and develop others
• Outstanding communication and relationship-building skills
• High personal standards and exceptional attention to detail
• Commercial awareness and a results-driven mindset

The rewards:

• £35,000 - £38,000 basic salary (depending on experience)
• Monthly bonus opportunity of £350 - £700
• Join a thriving and growing premium retail brand
• Supportive, people-focused culture
• Genuine opportunities for development and progression

If you're an ambitious retail leader looking to join a business where service, people and culture are at the heart of everything they do, we'd love to hear from you.