Store Manager

MŌDUM; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

MŌDUM is seeking an inspirational and commercially driven Store Manager to lead its Manchester boutique. Reporting to senior retail leadership, you will drive commercial performance, deliver exceptional client experiences and develop a high-performing team.

This role blends sales excellence, client development, operational management and people leadership to uphold the brand’s luxury standards. Lead by example in client recruitment, development and retention, leveraging CRM for personalised

Qualifications

• 3–5+ years' management experience within luxury retail.
• Proven track record of delivering strong commercial and sales performance.
• Strong experience leading, coaching and developing retail teams.
• Excellent understanding of clienteling, CRM and luxury customer engagement.
• Commercially minded with strong analytical and problem-solving abilities.
• Confident managing stock, operational procedures and retail KPIs.
• Exceptional communication and relationship-building skills.
• Passionate about luxury, craftsmanship, design and exceptional customer service.
• Comfortable working with high-value clients and delivering highly personalised experiences.
• Strong knowledge of luxury retail standards and customer expectations.
• Additional language skills would be advantageous.

Responsibilities

• Take full responsibility for the boutique's commercial performance and sales results.
• Drive sales through exceptional client engagement and personalised service.
• Lead by example in client recruitment, development and retention, using CRM to build long-term relationships.
• Analyse sales performance and commercial trends to identify growth opportunities.
• Ensure the team consistently delivers against sales targets.
• Monitor competitor activity and market developments.
• Maximise client interactions and appointment opportunities to increase conversion and repeat business.
• Provide regular performance updates and commercial insights to senior management.
• Oversee stock management, replenishment and stock accuracy.
• Maintain high standards of housekeeping, presentation and visual merchandising.
• Act as ambassador for the brand and uphold luxury service standards.
• Ensure compliance with Health & Safety policies.

Skills

Luxury retail management

Sales leadership

CRM/clienteling

Staff coaching

Stock & operations

CRM software

Tools

CRM software

Job description

Our client is a renowned international luxury house, celebrated for exceptional craftsmanship, innovation and timeless design. We are seeking an inspirational and commercially driven Store Manager to lead its Manchester boutique.

Reporting to senior retail leadership, you will be responsible for driving commercial performance, delivering exceptional client experiences and developing a high-performing team. This is a highly visible leadership position, combining sales excellence, client development, operational management and people leadership.

Working closely with the wider retail organisation, you will ensure the boutique consistently delivers the highest standards of luxury service while maximising sales opportunities, strengthening client relationships and representing the brand with confidence and professionalism.

Key Responsibilities

• Take full responsibility for the boutique's commercial performance and sales results.
• Drive sales through exceptional client engagement and personalised service.
• Lead by example in client recruitment, development and retention, using CRM to build long-term relationships.
• Analyse sales performance and commercial trends to identify opportunities for growth.
• Ensure the team consistently delivers against individual and collective sales targets.
• Monitor competitor activity and market developments.
• Maximise client interactions and appointment opportunities to increase conversion and repeat business.
• Provide regular performance updates and commercial insights to senior management.

Client Development & CRM

• Champion a client-first culture across the boutique.
• Develop strong relationships with VIP and high-value clients.
• Ensure effective use of CRM systems to support clienteling and personalised outreach.
• Encourage the team to recruit new clients and re-engage existing clientele.
• Use client insights and purchasing behaviour to identify further business opportunities.
• Lead, motivate and develop a high-performing retail team.
• Establish a culture of accountability, collaboration and excellence.
• Conduct regular coaching, performance reviews and development conversations.
• Identify talent and support career development and succession planning.
• Lead daily briefings, communicating commercial priorities, product knowledge and client opportunities.
• Support recruitment and onboarding where required.

Operations & Stock Management

• Oversee all day-to-day boutique operations and company procedures.
• Maintain excellent standards across stock management, replenishment, inventory control and loss prevention.
• Ensure accurate stock records and participate in stock takes when required.
• Monitor stock availability to maximise sales opportunities.
• Maintain high standards of housekeeping, presentation and visual merchandising.

Luxury Service & Brand Representation

• Act as a true ambassador for the brand, representing its values, heritage and craftsmanship.
• Ensure every client receives an exceptional and personalised luxury experience.
• Handle client concerns with professionalism, discretion and a customer-first approach.
• Ensure the boutique environment reflects the standards of a leading luxury house.

Compliance, Security & Health & Safety

• Ensure full compliance with company policies and procedures.
• Oversee cash handling, till procedures and relevant financial controls.
• Maintain strong loss prevention and security standards.
• Ensure compliance with all Health & Safety requirements.

About You

• 3–5+ years' management experience within luxury retail.
• Proven track record of delivering strong commercial and sales performance.
• Strong experience leading, coaching and developing retail teams.
• Excellent understanding of clienteling, CRM and luxury customer engagement.
• Commercially minded with strong analytical and problem-solving abilities.
• Confident managing stock, operational procedures and retail KPIs.
• Exceptional communication and relationship-building skills.
• Passionate about luxury, craftsmanship, design and exceptional customer service.
• Comfortable working with high-value clients and delivering highly personalised experiences.
• Strong knowledge of luxury retail standards and customer expectations.
• Additional language skills would be advantageous.

Why Apply?

This is an exciting opportunity to join a globally recognised luxury house in a highly visible Store Manager position, leading a talented team and influencing commercial performance within Manchester's luxury retail market.